Manager, Information Technology - Release Management

Job Summary:

The Manager, Information Technology - Release Management is responsible for management of a release management methodology incorporating technical structures, standards, processes, documentation and reporting that meets the needs of the organization.

Essential Functions:

• Provide leadership, vision, management goals, priorities, metrics, measures, recognition, and discipline for the IT Release Management group
• Oversee, manage, coordinate, and prioritize the daily activities of the Release Management team and work closely with the Application Development, Data Architecture, Project Management teams, EQE, Infrastructure teams, Change Management, DevOps and third-party vendor teams to ensure quality releases
• Establish, plan, build, and maintain enterprise release calendar for all core services and ensure alignment across key partners and vendors
• Enable partnerships with the business and IT Directors in each domain to align processes and tools
• Drive culture of continuous improvement to improve Release Management efficiencies and standards
• Promote the adoption of Release Management through the entire software delivery lifecycle  
• Manage and appropriately escalate release delivery impediments, risks, issues, changes, and action items, and works with responsible owners to address the items on a timely basis
• Responsible for maintaining gate to ensure the timeliness of release
• Partner with DevOps to increase adoption of automated release deployment process
• Support Audit teams to demonstrate we have appropriate segregation of duty and audit controls
• Publish metrics on release management effectiveness and quality releases to production
• Provide regular reporting and maintain ongoing communications to IT management and stakeholders
• Drive the continuous improvement of release process and service delivery best practices, processes, and tools
• Represent Release Management leadership in project and/or business meeting and engagements
• Responsible for managing projects, organizing, and directing people and projects
• Provide technical guidance, training, and work direction to direct reports
• Perform any other job duties as requested

Education and Experience:

• Bachelor's degree in Computer Science or related field or equivalent years of relevant experience is required
• Minimum of seven (7) years of progressive experience as an IT professional is required
• Minimum of five (5) years of release management experience is required
• Three (3) years of management experience is required
• Familiarity of the healthcare payer industry and knowledge of Medicaid and Medicare is preferred

Competencies, Knowledge and Skills:

• Extensive knowledge of Release Management capabilities and best practice
• Project planning skills and abilities
• Process and/or workflow planning and design skills
• Knowledge of Application Development tools
• Advanced troubleshooting and problem-solving capabilities
• Proficient in Microsoft technologies (infrastructure or application development)
• Strong knowledge of best practices relative to application development or infrastructure standards
• Excellent oral and written communication
• Ability to manage personal and team time effectively
• Effective organization and prioritization
• Effective management and leadership
• Knowledge of the healthcare and managed care philosophy and culture
• Excellent planning, negotiating, and influencing skillset

Licensure and Certification:

• SAFe certification is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business