At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Role Overview
At SolarWinds, we’re a people-first company on a mission to enrich the lives of the people we serve. The Manager, Inbound SDR is a critical leadership role responsible for the engine of our inbound growth and the cultivation of our future sales talent.
You will lead a high-velocity team of "first responders" tasked with converting inbound interest (demos, quotes, trials) into high-quality sales opportunities within our 2–3 minute SLA. Beyond hitting operational metrics, you are a career architect. You will be responsible for recruiting, coaching, and mentoring a team of ambitious professionals, providing them with the foundational skills and business acumen to become SolarWinds’ next generation of Account Executives and sales leaders.
Primary Responsibilities
Talent Development & Leadership
- Build & Lead: Recruit, onboard, and train a high-performing SDR organization. You will translate company goals into functional department and individual career paths, intentionally coaching your team to graduate into our next generation of sellers.
- Coaching & Mentorship: Conduct weekly 1-on-1s and shadow live calls/chats. Provide actionable feedback that balances technical proficiency with the "hunter" mindset and emotional intelligence (EQ).
- Culture: Promote a positive, team-oriented culture that reinforces SolarWinds’ C.A.R.E. values (Collaborative, Accountable, Ready, Empathetic).
- Operational Excellence & Velocity
- SLA Oversight: Actively monitor the inbound queue to ensure the team maintains a sub-3-minute response time for all inquiries.
- System Optimization: Partner with Sales Ops to refine Outreach sequences and Salesforce workflows. Identify and resolve bottlenecks to ensure a frictionless "speed-to-lead" process.
- Playbook Development: Create and execute internal operating procedures and playbooks that ensure a scalable, repeatable global process for new hires.
Data Analysis & Reporting
- KPI Management: Build and customize Salesforce dashboards to track team performance, lead-to-meeting conversion, and pipeline health.
- Forecasting: Perform weekly and monthly analysis of results to provide timely and accurate pipeline forecasts to executive leadership.
- Cross-Functional Collaboration: Partner with Marketing on lead quality and with Sales leadership to ensure a seamless hand-off of qualified opportunities.
Success Metrics & KPIs
- Speed to Lead (SLA): Maintain a team average response time of <3 minutes.
- Pipeline Contribution: Total dollar value of the "Sales Qualified" pipeline generated.
- Internal Promotion Rate: Success in developing and promoting SDRs into elevated sales roles within 12–18 months.
- Conversion Rate: Percentage of MQLs (Marketing Qualified Leads) converted to SQLs.
- Meeting Show Rate: Ensuring 80%+ of booked meetings successfully occur with Account Executives.
- Requirements & Qualifications
Basic Qualifications
- Leadership: Proven ability to build, motivate, and manage a high-performing sales development organization.
- Mentorship Mindset: A track record of developing junior talent and a passion for coaching foundational sales skills.
- Inbound Expertise: Deep understanding of inbound lead nurturing and "speed-to-lead" methodology.
- Tech Stack Mastery: Advanced experience with Salesforce.com and Outreach (or similar Sales Engagement Platforms).
- Analytical Mindset: Comfortable generating reports, identifying data trends, and managing to daily sales metrics.
Preferred Qualifications
- Experience: Minimum 2–3 years in a quota-carrying sales role; 1+ years in an SDR management or sales leadership role.
- Education: University or Bachelor’s degree or equivalent combination of education and experience.
- Adaptability: Demonstrated ability to thrive in a fast-paced environment with aggressive growth targets.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
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