Manager II, Product Design

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role Description

About the Role:

As a Manager II, Product Design, you'll deliver exceptional user experiences (UI/UX) covering acquisition, engagement/retention and monetization journeys for our Circles.X platform. As a dynamic team member, you will take full ownership of your design area, creating intuitive, user-centric solutions. You will collaborate closely with product managers and engineers throughout development, from initial design concepts to successful launches. You will play an important role in delivering our product vision and contribute immensely to developing our product roadmap.

Responsibilities:

• For your respective design area, drive the discovery, definition, development and delivery of exceptional UI/UX for our B2B2X SaaS platform measured via Usability, Customer Experience Score (CES) and other relevant metrics

• Drive user-centric research to identify problems to solve for our target market customers and partners. 

• Collaborate with respective product managers and engineering leads to discover new opportunities to deliver value via our platform.

• Create wireframes, storyboards, user flows, process flows, and site maps to communicate design ideas effectively.

• Develop functional prototypes to demonstrate concepts and facilitate user testing.

• Execute all visual design stages from concept to final hand-off to engineering.

• Establish and promote design guidelines, best practices, and standards and contribute towards evolving our design system.

• Review product releases qualitatively and through data, pre- and post-launch, to ensure high-quality experiences.

• Present key learnings within the team and act as a positive role model.

Requirements:

• ~10 years of experience as a product designer, ideally with exposure to both B2C and B2B space.

• Strong understanding of user-centered design principles and methodologies.

• Proficiency in design tools like Figma, Sketch, or Adobe XD.

• A strong portfolio that demonstrates proficiency in UI/UX best practices, design thinking, and the creation of engaging user interfaces and experiences.

• Experience and know-how of utilizing LLM platforms for doing user and design, market research for improving productivity and design effectiveness

• Familiarity with user research methodologies and usability testing.

• Strong working knowledge of iterative design process, from defining personas, user journeys, prototyping, wireframing, to creating high-fidelity screens.

• Ability to navigate ambiguity and deliver under tight deadlines.

• Skill in turning complicated ideas into compelling, easy-to-understand visuals.

• Proficiency in industry-standard collaboration tooling such as Figma, Miro, Jira, etc.

• Open-mindedness, patience, and receptiveness to feedback.

• Excellent communication and presentation skills to effectively convey design ideas to stakeholders across all levels.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.