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Job SummaryThe Manager, Analytics & Reporting on the Individual & Family Markets (IFM) Performance & Sales Analytics team is responsible for delivering insights and reporting that drive financial, sales, and operational performance. This role leads the development of monthly financial reporting, including analysis of key business results, performance drivers, trends, risks, and opportunities. The Manager serves as a strategic partner to business leaders by translating complex data into actionable recommendations that support informed decision-making.Key responsibilities include claims trend analysis and dashboard reporting, telesales call and application forecasting, call center performance reporting, ad hoc claims analytics, and performance management support. The role also oversees telesales invoice validation and accrual development to ensure accurate financial reporting and vendor management. Through a combination of reporting, forecasting, and analytical modeling, the Manager helps optimize business performance and identify opportunities for growth and improvement.
In addition, the Manager leads and develops a team of analysts, providing coaching, prioritization, and oversight to ensure high-quality deliverables. This position collaborates closely with Finance, Sales, Operations, Actuarial, and IFM leadership to enhance analytics capabilities, improve reporting processes, and drive data-informed business outcomes across the IFM organization.
Required Job Qualifications:
Bachelors degree and 3 years experience in data/analytics, healthcare network/reimbursement, or management consulting, OR Bachelors degree and 6 years of experience in health care / health insurance
1 year of management / leadership experience
Strong analytical ability – comfortable both with manipulating and analyzing large datasets and with presenting that data in an easy-to-understand manner
Analytical strategic thinker, with the business acumen to analyze data and translate into actionable takeaways
Articulate communicator to executive audiences
Demonstrated ability to manage complex programs or processes in a manner that drives to tangible impact
Ability to manage multiple complex priorities. Flexible, resourceful, able to work in an ambiguous environment.
Preferred Job Qualifications:
Experience with health plan reimbursement (e.g., network contracting or medical drug reimbursement).
Experience managing a data/analytics team
Bachelor degree in mathematics, actuarial science, statistics.
Advanced degree such as Juris Doctor, MBA, or MHA.
Strong analytical skills and proficiency in SQL and Excel
Experience managing a data & analytics team
Ability to create a dynamic and visually engaging
dashboard leveraging data visualization tools such as Tableau or Power BI
Experience of Healthcare industry - payor, provider, pharmacy
This is a Flex (Hybrid) Role: 3 days in office, 2 days work from home.
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#LI-Hybrid
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Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$102,000.00 - $184,300.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- Bachelor's degree and 3 years experience in data/analytics, healthcare network/reimbursement, or management consulting
- Bachelor's degree and 6 years of experience in health care / health insurance
- 1 year of management or leadership experience
- Strong analytical ability with experience manipulating and analyzing large datasets and presenting results clearly
- Analytical strategic thinker with business acumen to translate data into actionable takeaways
- Articulate communicator to executive audiences
- Demonstrated ability to manage complex programs or processes to drive tangible impact
- Ability to manage multiple complex priorities and work in an ambiguous environment
- Experience with health plan reimbursement (e.g., network contracting or medical drug reimbursement)
- Experience managing a data and analytics team
- Bachelor's degree in mathematics, actuarial science, or statistics
- Advanced degree such as Juris Doctor, MBA, or MHA
- Proficiency in SQL and Excel
- Ability to create dynamic, visually engaging dashboards using Tableau or Power BI
- Experience in the healthcare industry (payor, provider, pharmacy)
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
