Manager, Identity & Access Management

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 3 days a week onsite in our Walnut Creek, CA corporate office.

JOB SUMMARY

We are seeking an experienced Manager, Identity & Access Management (IAM) to manage and secure identity and access within our organization. In this role, you will be responsible for designing, implementing, and maintaining IAM solutions, with a focus on integrating and optimizing our use of ServiceNow, Clearskye, and Okta. You will lead complex projects and ensure compliance with security policies and regulatory requirements. The ideal candidate has extensive experience with IAM technologies, strong analytical skills, and a proven ability to deliver robust and scalable solutions.

RESPONSIBILITIES / JOB DUTIES

• Identity and Access Management:
  • Design, implement, and maintain IAM solutions leveraging ServiceNow, Clearskye, and Okta.
  • Possibility of utilizing other applications such as Saviynt and/or Sailpoint.
  • Develop and enforce access control policies, roles, and permissions including on/off boarding, transfers, RBAC matrix and privileged access.
  • Integrate IAM systems with other enterprise applications and directories.
  • Automate IAM processes, including provisioning, de-provisioning, and access requests.
  • Conduct regular audits and reviews of user access rights.

• Application Expertise:
  • Manage and optimize configurations for Entra ID (Azure AD), ServiceNow, Clearskye, and Okta.
  • Troubleshoot and resolve issues related to IAM systems and integrations.
  • Stay current with the latest features and updates for each application.
  • Provide technical expertise and support to users and other IT teams.

• Project Management:
  • Lead and manage IAM projects, ensuring they are completed on time and within budget.
  • Develop project plans, timelines, and resource allocation strategies.
  • Track and report on project progress.
  • Collaboration and Communication:
  • Collaborate with IT security, infrastructure, and application teams on IAM initiatives.
  • Effectively communicate IAM concepts, policies, and procedures to technical and non-technical audiences.
  • Build strong relationships with key stakeholders across the organization.

• Compliance and Regulations:
  • Ensure compliance with relevant security policies, regulations, and industry standards.
  • Monitor and report on IAM compliance metrics.
  • Participate in security audits and assessments.

KNOWLEDGE AND SKILLS

• Identity Access Management: Deep understanding of IAM principles, methodologies, and technologies.
• Application Expertise: Hands-on experience with Entra ID (Azure AD), ServiceNow, Clearskye, Saviynt, Sailpoint, and Okta.
• Project Management: Proven ability to manage complex projects and deliver results.
• Team Leadership: Experience in mentoring and leading a team of IAM professionals.
• Strategic Planning: Ability to develop long-term IAM strategies and roadmaps aligned with business objectives.
• Budget Management: Experience in managing project budgets and resource allocation.
• Vendor Management: Ability to manage relationships with external vendors and service providers.
• Communication: Excellent written and verbal communication skills.
• Security Compliance: Knowledge of relevant security regulations and standards.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • A minimum of 8 years of experience in an Identity Access Management management role.
  • Extensive experience with the specified applications (ServiceNow, Clearskye, Saviynt, Sailpoint, Okta).
  • Proven ability to manage IAM projects and work effectively in a team environment.

• Preferred Requirements:
  • Industry certifications (e.g., CISSP, CISM, Security+)

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