Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The IDCS Quality Control Manager will report to the Sr. Manager – IDCS Quality Control. This position is required to report to the SHI 400 Ridge Road, Piscataway NJ office as determined by SHI management.
Role Description
Develop and implement quality control policies, procedures, and standards for integration services.
Lead and manage the Quality Control Technicians, including hiring, training, and performance evaluations.
Relay the quality control expectations to all members of IDCS.
Conduct training sessions with IDCS production teams to improve best practices and Customer Standards.
Ensure the Quality Control team performs complete validations in compliance with internal (IDCS) and external (customer and regulatory) standards.
Perform inspections of racks and device separates, including physical, photo, and logical validations (including IPQC and PPQC).
Manage risk by identifying potential quality issues and implementing mitigation strategies.
Attend internal (IDCS and SHI Sales) and external (Customer) touchpoint meetings to review/report current status, address any obstacles, and provide guidance on quality measures.
Drive continuous improvement initiatives in testing tools, automation, and processes.
Manage and communicate the daily priorities for the Quality Control Technicians. Conduct annual performance reviews of direct reports. Manage team’s attendance.
Behaviors and Competencies
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Analytical Thinking: Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
Business Acumen: Can develop and execute business plans to drive growth and profitability.
Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.
Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Leadership: Guide: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Strategic Implementation: Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.
Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
Skill Level Requirements
Oversee and direct integration projects to completion. - Expert
Examine, clean, transform, and model data to discover useful information for integration. - Expert
Simplify and effectively communicate complex integration challenges to stakeholders - Expert
Other Requirements
5+ years experience in a quality control or quality assurance role required
3+ years Leadership Experience, including managing a team of resources
Familiarity with Quality Management Systems (QMS), Lean manufacturing, Six Sigma, or other continuous improvement methodologies
May need to work extended hours to meet deliverables
#LI-DM7
The base salary range for this position is $75,000-$105,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience.
Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization.
Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers.
Execute your IT vision with stress-free, scalable solutions you – and your people – will love.
SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
