The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About the Team:
At Tegus by AlphaSense, we work directly with some of the world’s most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind.
Join a dynamic and results oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services.
About the Role:
The Operations Manager will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high energy, and collaborative environment.
This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.
- Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
- Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
- Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
- Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
- Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives.
Who You Are:
- 2 + years of experience client service responsibilities and 1+ years of experience in people management.
- Ability to effectively train, coach and mentor a team to ensure delivery of world-class service.
- Exceptional communication and interpersonal skills, capable of building relationships at all levels.
- Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
- Self-starter attitude who can initiate and drive projects to completion with minimal guidance.
- Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
- Undergraduate with a bachelor's degree preferred.
Total Cash Compensation Range: $110,000 - $132,000 (Base: $92,000 - $112,000 + 18% Bonus)
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page.
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
Skills Required
- 2+ years of client service experience
- 2+ years of people management experience
- Bachelor's degree preferred
AlphaSense Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AlphaSense and has not been reviewed or approved by AlphaSense.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, aligning with descriptions of solid compensation across several functions. Outcomes are framed as market‑typical for a growth‑stage firm, with stronger satisfaction in certain high‑leverage roles.
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Inclusive Benefits Coverage — Coverage includes fertility support such as unlimited IVF and egg freezing, plus travel‑related support for gender‑affirming care, abortion, family planning, and cancer care. Mental‑health resources like Talkspace/Headspace and wellness programs are also included.
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Parental & Family Support — Policies provide paid leave for all parents with additional paid disability time for birth parents and options for extended remote time post‑leave. Family‑building benefits reinforce this support through robust fertility programs.
AlphaSense Insights
What We Do
AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. Headquartered in New York City, AlphaSense employs over 2,000 people across offices in the U.S., U.K., Finland, India, Canada, and Ireland. For more information, please visit www.alpha-sense.com.
Why Work With Us
AlphaSense is shaping how companies make decisions. We're product-driven and customer obsessed in our mission to take decision makers from complexity to clarity. Our culture balances ambition with humility, autonomy with teamwork. With mentorship and real ownership, you’ll have everything you need to keep evolving, personally and professionally.
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