Manager I, Customer Engineer

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

Location:

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

Works on technical customer inquires. Conducts customer trainings. Creates and maintains good customer relationships. Completes on time all documentation and reports.

Coaches and directs assigned CE’s. Is responsible for career planning, corrective action where necessary. Establishes objectives and performance reviews.

Completes on time all required management reporting for the area. Coordinates and plans the availability and workload of all CE’s in the area for the mid term. Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE’s in the area.

Assures reporting and follow up of existing procedures by all CE’s in the area. Responsible/owner for the coordination of projects to CE’s in the area.

Knowledge and active support of business plan. Maintains regular communication with Regional Office and Technical Support. Acts as focal point for all service related issues in the area.

Conducts and runs customer meetings. Supports Customer Engineers in the area.

Provides Sales - and Technical support.

Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Functional Knowledge

• Demonstrates understanding and application of guidelines, procedures and processes in own job family

Business Expertise

• Applies understanding of how own team is impacted by upstream work of other teams

Leadership

• Supervises day-to-day work and participates in the coaching and development of employees

Problem Solving

• Uses judgment based on practice and precedent to resolve issues related to production schedules and daily priorities

Impact

• Impacts the quality and timeliness of team’s results and its contribution to team or department goals

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.