Manager, Human Resources

Manager, Human Resources – Pune, India

Are you ready to use your HR skills and business acumen? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Manager, Human Resources and help drive successful HR strategies that will globally transform our customer and employee experience. Join Western Union as Manager, Human Resources.

Western Union powers your pursuit.

As a Human Resources Manager, you will be accountable for providing Human Resource guidance, advice, and support to all functional areas of Human Resources management for assigned country/ region / function. You will be expected to directly address more complex HR issues with the business. You would be performing below -

Role Responsibilities

• Partner with local directors and managers to provide workforce support, including accommodations, disciplinary warnings, performance improvement plans (PIPs) and complex employee cases resolution.
• Serve as a coach to managers and leaders (Director and below), providing guidance on HR policies and processes, employee engagement, leadership effectiveness, and team dynamics.
• Oversee workforce actions, including reorganizations, terminations, and strategic hiring initiatives.
• Provide support for Centers of Excellence (CoE) projects and initiatives.
• Serve as a key liaison for union and works council interactions, ensuring compliance with local agreements. Staying current with employment laws and regulations to ensure organizational compliance.
• Collaborate with CoE teams, Tier 2 and global Tier 1 team to deliver seamless HR services and address escalated issues effectively.
• Proactively identify opportunities to enhance HR processes, systems, and policies within the region.

Role Requirements

• 6+ years of working experience as a Human Resources Business Partner (HRBP) or similar HR role which required close cooperation with the business and different stakeholders. Bachelor’s degree in business administration, human resources, or similar would be considered an advantage.
• Deep understanding of workforce management, labor relations, and compliance requirements.
• Proven track record in coaching, advising, and influencing leaders.
• Comfortable working in a changing environment and dealing with ambiguity.
• Proficiency in delivering presentations and facilitating meetings, workshops, and trainings.
• Strong project management skills and the ability to navigate complex organizational dynamics and drive process improvements.
• Ability to maintain a high level of organization combined with excellent time and priorities management skills. Strategic thinking with demonstrated ability to perceive the broader context of situations.
• Strong interpersonal, communication, and influencing skills with the ability to interact with stakeholders of different seniority levels.
• Fluency in English with outstanding verbal, writing, and listening skills.  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.