The Role
Lead HR Shared Services operations for Compliance, Benefits, and Leave Administration. Ensure compliance, manage audits, improve processes, and provide exceptional service to employees.
Summary Generated by Built In
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
We are seeking a highly organized and experienced HR Shared Services Manager to lead our Compliance, Benefits, and Leave of Absence (LOA) operations in a global environment. This role is responsible for ensuring the accurate and timely delivery of complex HR transactions, maintaining strict compliance with all applicable employment laws, and delivering exceptional service to employees and business partners. The ideal candidate is a confident people leader with deep expertise in HR compliance and benefits administration, along with a proven track record of managing audits and driving process improvements.
What you’ll do:
- Lead, coach, and develop a team of HR Shared Services Specialists supporting Compliance, Benefits, and LOA across multiple time zones.
- Distribute and monitor workloads to ensure timely, accurate, and efficient transaction processing.
- Conduct regular team meetings, performance reviews, and development planning.
- Identify skill gaps and implement targeted training and cross-training initiatives.
- Promote a collaborative, high-performance team culture grounded in accountability and continuous improvement.
- Manage staffing schedules and workload planning to ensure consistent service coverage.
- Ensure global compliance with all applicable federal, state, and local employment laws and regulations, including ERISA, FMLA, ADA, and HIPAA.
- Lead the background check adjudication process and manage vendor relationships.
- Plan, coordinate, and lead internal and external HR audits, including documentation preparation and audit responses.
- Develop and maintain a compliance and audit calendar, checklists, and standard procedures.
- Proactively identify, assess, and mitigate compliance risks.
- Stay current with changes in employment laws and regulatory requirements and communicate updates effectively to stakeholders.
- Maintain accurate and audit-ready records for all compliance-related activities.
- Oversee the administration of employee benefit programs including health, retirement, and voluntary benefits, in partnership with the Benefits Center of Excellence (COE).
- Serve as an escalation point for complex benefits and LOA inquiries.
- Ensure accurate and timely benefit enrollments, changes, and terminations within HR systems.
- Partner with benefit vendors to resolve issues, improve service delivery, and ensure contractual compliance.
- Oversee workers’ compensation claims and manage interactions with insurance carriers and internal stakeholders.
- Identify, design, and implement process improvements to enhance accuracy, efficiency, and employee experience.
- Develop and maintain detailed Standard Operating Procedures (SOPs) and knowledge base documentation.
- Leverage Workday to track transactions, analyze trends, and produce meaningful operational and compliance reports.
- Utilize a case management system to manage, prioritize, and resolve employee inquiries.
- Customer Experience & Service Delivery
- Deliver exceptional customer service to employees, managers, and HR stakeholders.
- Monitor team performance against established KPIs and SLAs, ensuring consistent service quality and resolution timeliness.
- Personally handle and resolve high-impact or complex employee cases.
- Escalate issues appropriately while ensuring accountability and follow-through.
Team Leadership & Operations
Compliance & Auditing
Benefits & Leave of Absence Administration
Process Improvement, Reporting & Systems
What you will need to know/have:
- Bachelor’s degree in Human Resources, Business Administration, or a related field required.
- 5+ years of progressive HR experience, with a strong focus on compliance, benefits, and/or leave administration.
- 2+ years of people management or supervisory experience.
- Experience working within an HR Shared Services model strongly preferred.
- In-depth knowledge of U.S. federal and state employment laws; global compliance exposure highly desirable.
- Strong understanding of global benefits programs and leave policies.
- Proven experience leading HR audits and compliance initiatives.
- Proficiency with Workday and HR case management systems preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational, analytical, and reporting abilities.
- Demonstrated ability to handle sensitive information with discretion and confidentiality.
Get in on all the awesome at Instructure!
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
- Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
Top Skills
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The Company
What We Do
Instructure is helping people grow from the first day of school to the last day of work. More than 30 million people use its Canvas and Bridge platforms for learning management and employee development.
