Manager of HR Operations

About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Position Summary
Entrega is seeking a disciplined, systems-oriented Manager of HR Operations to lead and strengthen the operational backbone of our HR function.  This is not a traditional HR Generalist role. This leader will be responsible for compliance, compensation governance, policy discipline, and the structural integrity of our people infrastructure.

In a technology professional services firm where margin, accountability, and performance matter, HR Operations plays a critical role in protecting both legal risk and economic discipline.  This role is primarily in-office to ensure close partnership with executive leadership, Finance, and Service Delivery teams.

Responsibilities
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

• HR Governance & Compliance
  • Own and maintain the company handbook and policy framework
  • Ensure compliance with federal and state employment laws
  • Oversee employment classifications and wage/hour compliance
  • Lead investigations and maintain documentation rigor
  • Maintain audit-ready personnel records and standardized processes
• Compensation & Job Architecture
  • Partner with Finance to ensure compensation aligns with internal banding and economic targets
  • Maintain job families, leveling structures, and documentation standards
  • Monitor compensation compression risks
  • Standardize offer letter governance and approval workflows
  • Ensure consistent compensation decision-making across leadership teams
• Payroll & Benefits Governance
  • Own payroll data preparation within the HRIS, ensuring accuracy of compensation changes, leave tracking, deductions, and employment status updates
  • Partner closely with Finance to ensure payroll reconciliation, financial accuracy, and compliance with wage and hour regulations
  • Manage payroll vendor relationships in coordination with Finance
  • Administer benefits programs, eligibility, and compliance requirements
  • Monitor benefit cost trends and support Finance with reporting and cost visibility
  • Ensure accurate documentation and tracking of leave and benefit elections
• Employee Lifecycle & Operational Discipline
  • Own and ensure disciplined execution of the full employment lifecycle, including onboarding, employee changes, documentation, and offboarding.
  • Establish and maintain compliant, consistent HR operational processes aligned to company policy and regulatory requirements.
  • Ensure payroll, benefits administration, leave management, and employment records are accurate and executed with precision.
  • Maintain clear documentation standards and audit-ready processes across all HR operations.
  • Identify and implement process improvements that strengthen operational reliability and reduce risk.
  • Serve as system owner for the HRIS platform, ensuring configuration, data integrity, reporting accuracy, and workflows align with operational standards and compliance requirements.
  • Partner cross-functionally to ensure HR data supports workforce planning, compensation administration, and leadership reporting needs.
    

Qualifications
The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

• 5–8+ years of progressive HR experience
• 2+ years in HR Operations, HR Manager, or equivalent leadership role
• Strong knowledge of employment law and compliance practices
• Demonstrated experience building or stabilizing HR processes
• Demonstrated experience managing payroll data preparation, internal controls, and benefits administration in partnership with Finance required
• Experience managing compensation structures, job architecture, or pay band governance preferred
• Experience in a professional services or consulting environment preferred
• Bachelor’s degree in Human Resources, Business Administration, Finance, Economics, or related field required
• SHRM-CP, SHRM-SCP, or similar certification preferred
• Strong financial acumen and comfort partnering with Finance
• Exceptional attention to detail and documentation discipline
• Clear, executive-level communication skills
  

Performance Profile
This is a high-impact operational role within a performance-driven organization. The Manager of HR Operations will strengthen the structural integrity of our people systems and directly influence compliance discipline, operational consistency, and financial accuracy.

Successful candidates will demonstrate:

• High accountability and ownership of outcomes
• Structured, systems-oriented thinking
• Comfort operating within defined financial and operational controls
• Analytical, financially informed decision-making
• Calm, consistent judgment under pressure
• Professional presence and credibility with internal stakeholders

Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.