Manager - HR Business Partnering Commercial EB FBB DS.Human Resources

• To ensure that HR strategy is implemented in line with regional and divisional business plans and that HR policy, procedures, and processes are understood and consistently implemented.
• To provide dedicated human resources client service, advice, and guidance to line managers and individual staff members.

• Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).
• Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.
• Review employee performance issues in conjunction with line management, investigate related issues and challenges, socialize mitigating options with HR management, and offer pragmatic solutions to line management.
• Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies is applied in managing human resources in the division, and champion the implementation of new HR policies.
• Facilitate the resolution of grievances, conflicts, and complex relational issues within the assigned division in line with HR policies and guidelines.
• Work cross-functionally with the industrial relations team to advise and support line managers and supervisors as required on grievance and disciplinary matters within the division.
• Collaborate with the talent team and business to identify, engage, and retain talents within the organization and provide input into career development plans for employees.
• Manage departmental-level talent sourcing and acculturation processes in conjunction with the Attraction and Recruitment team to ensure an adequate, available talent pipeline and timely resourcing.
• Manage the headcount of the assigned division to ensure optimal staffing and provide input on business unit restructuring.
• Facilitate senior management road shows for the assigned division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity, and retention.
• Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.
• Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.
• Identify the training requirements of team members and develop programs to address knowledge gaps and enrich the knowledge repository within the department.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Manage the exit process in line with HR policies, processes, and procedures.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

• A first degree, preferably in social, human, or behavioral sciences
• Fluent in English
• A professional qualification in CIPMN, CIPD, or SHRM is desirable.

• Experience working in a medium- to large organisation.
• Experience in providing HR services and HR administration.
• Experience in Employee Relations would be an added advantage.

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

🔹 Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

🔹 Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don’t Isolate.

Always Do This:

🔹 Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

🔹 Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

🟡 Work with meaning

🟡 Connect to develop

🟡 Thrive in positivity

🟡 Grow with purpose

Live inspired.

It’s a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).