MANAGER OF HPD REFERRALS

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.
The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.
The DSS Housing Services is recruiting for one (1) Administrative Community Relations Specialist (ACRS) NM-I to function as a Manager of HPD Referrals, who will:
- Responsible for overseeing the day-to-day work operations of the HPD Packet review team.
- Stand accountable for families, including HPD housing options which include Middle Income Units (MIU) Augmented, set asides and New Constructions.
- Troubleshoot issues with Landlords documentation and HPD inspections. Serve as a liaison with various Agencies including HPD, HRA and DHS contracted shelter.
- Work closely with the Management Offices and HPD to ensure that the DHS program participants have the appropriate rental subsidies such as City FHEPS and SOTA. Provide quality assurance of all HPD packet submissions to HRA. Oversee the releasing of payments made by HRA to Landlords and management Offices for HPD units filled.
- Supervise staff and assist the unit with processing HPD Augmented packages to move families to permanent housing.
- Ensure completed packets for check requests are processed and submitted for all housing subsidies. Maintain the HPD database and produce several reports and trackers as necessary.
- Manage and oversee the reconciliation of client exits to ensure that the clients are coded with the correct exit codes in CARES.
- Manage and oversee all NYCHA placements in CARES within DHS and act as a liaison with NYCHA.
- Conduct ongoing regular meetings and collaboration with Unit Staff/Supervisors. Facilitate training sessions on procedures and address areas of concern with the goal to continuously improve staff performance and maintain a high level of productivity.
- Oversee and monitor the submission of requests from shelter providers to move and arrange transportation of clients from shelter and into permanent housing. Oversee and monitor the Travel Assistance Program and manage existing contracts and expenditures for such programs.
- Generate regular reports for senior and executive staff, presenting insights and recommendations based on data analysis. Keep stakeholders informed about placement activities and outcomes.
Hours/Shift: Monday - Friday 9am-5pm
ADMIN COMMUNITY RELATIONS SPEC - 1002F

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.