Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Job Title: Manager, GTM Strategy & Operations
Location: Miami, FL
Position Summary
The Sales Process & Operations Lead is responsible for designing, documenting, and continuously optimizing end-to-end sales processes across multiple segments and geographies. This role ensures that sales teams operate with clear, scalable frameworks that support company growth objectives. The position focuses on translating strategic goals into structured sales motions, improving operational efficiency, and driving consistent revenue performance through well-defined processes, systems alignment, and data-driven decision making.
Key Responsibilities
- Design, document, and continuously optimize end-to-end sales processes across multiple segments and geographies.
- Standardize pipeline stages, qualification frameworks, forecasting methodologies, and performance KPIs.
- Translate company growth objectives into structured sales motions and execution plans.
- Identify process gaps and inefficiencies and implement scalable solutions to improve conversion rates, sales cycle time, and revenue attainment.
- Lead the rollout and adoption of new sales processes, ensuring clarity, accountability, and measurable outcomes.
- Partner with Sales Enablement to embed process changes into training programs, onboarding, and sales playbooks.
- Collaborate with Sales Operations and Systems teams to ensure CRM workflows and reporting accurately reflect designed processes.
- Monitor performance data to evaluate process effectiveness and continuously iterate to drive improvement.
Required Qualifications
- 5+ years of experience in Sales Operations, GTM Strategy, Revenue Operations, Consulting, or a related field.
- Proven experience designing and implementing sales processes in a recurring revenue or SaaS environment.
- Strong understanding of B2B sales motions, including Channel, SMB, Mid-Market, and Enterprise segments.
- Deep familiarity with CRM systems (Salesforce preferred) and sales analytics tools.
- Strong analytical skills with the ability to translate data into actionable process improvements.
- Demonstrated ability to influence senior stakeholders and drive cross-functional alignment.
- Excellent communication skills with a structured and clear approach to problem-solving.
- Experience leading cross-functional initiatives in fast-paced, high-growth environments.
- MBA or other advanced degree is a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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