The Strategy & Operations, Consumer team are responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, execution, and experimentation. Our remit spans city-level performance, merchant-led growth opportunities, and scalable product initiatives that drive demand, frequency, and long-term marketplace strength.
About the RoleWe are hiring a Manager, Strategy & Operations, Consumer to drive growth initiatives across the Marketplace.
You will identify winning strategies, design bold experiments to validate new ideas, and make investment decisions that strengthen our competitive position - both locally and at scale.
This is a highly cross-functional leadership role, partnering with Marketing, Operations, Sales, Product, Analytics, and Finance to uncover and execute the growth formula that resonates with customers and merchants.
You will operate as a growth owner - comfortable shaping strategy at a high level while diving deep into data and execution mechanics. You thrive in ambiguity and can set ambitious goals that people thought are unachievable.
This will be a hybrid role with 3 days a week in Office (Melbourne / Sydney) and 2 days remote.
- Define and execute growth strategies to win in priority customer segments or markets, identifying structural opportunities across merchant offerings, selection expansion, and customer experience
- Translate data, first-principles thinking, and marketplace insights into clear, high-impact growth roadmaps and prioritised initiatives
- Deep dive into data to uncover actionable insights, assess strategic and financial impact, and partner with Analytics and Finance to evaluate ROI and optimise investments
- Design, launch, and scale experiments across pricing, merchandising, and merchant/customer value propositions - rapidly testing, learning, and iterating
- Lead cross-functional collaboration across Marketing, Operations, Sales, Product, and Finance, influencing stakeholders and representing the voice of the customer and local market
- 8+ years of experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
- Proven track record of owning and scaling growth initiatives in complex environments
- Strong marketplace intuition, ideally within multi-sided or regulated environments
- Deep comfort operating at the lowest level of detail - advanced analytics, experimentation, dashboards
- Proficiency with modern AI and automation solutions, including ChatGPT Codex and Claude Code, to maximize professional efficacy
- Exceptional cross-functional leadership skills, with the ability to influence without authority
- Strong business judgment and capital allocation instincts
- Grit, resilience, and a bias to action in ambiguous, fast-moving environments
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Skills Required
- 6+ years of experience in strategy, operations, consulting, growth, product, marketplace, or general management roles
- Proven track record of owning and scaling growth initiatives
- Strong marketplace intuition in regulated environments
- Advanced analytics and experimentation skills
- Proficiency with AI and automation solutions
- Exceptional cross-functional leadership skills
- Strong business judgment and capital allocation instincts
- Grit, resilience, and bias to action
DoorDash Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DoorDash and has not been reviewed or approved by DoorDash.
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Healthcare Strength — Feedback suggests corporate roles receive comprehensive medical, dental, and vision coverage alongside mental health support and wellness resources.
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Leave & Time Off Breadth — Feedback suggests generous time off policies for employees, including flexible or unlimited PTO in many roles, paid sick days and holidays, and extended paid parental leave.
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Wellbeing & Lifestyle Benefits — Corporate employees benefit from daily free meals in office and a range of stipends for home office setup, Wi‑Fi, gym/wellness, commuting, and other lifestyle perks.
DoorDash Insights
What We Do
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Why Work With Us
When you join our team, you join our dream: to grow and empower local economies. We’re focused on improvement—from moving faster to leveling up the quality of our product—and our work is never complete. If you’re looking to define your career as part of something greater than yourself, come scale with us.
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