Title: Manager, Grant Operations
Company and Dept: Fidelity Charitable, Service Delivery
Location: One Destiny Way, Westlake TX
Grade: 5
The Fidelity Charitable Gift Fund (www.fidelitycharitable.org) an independent 501(c)(3) public charity that coordinates donor-advised funds which are charitable giving vehicles that provide donors with immediate tax benefits and the ability to support their favorite charities on a flexible timetable. Since 1991, the Gift Fund has introduced tens of thousands of donors to the benefits — and increased charitable impact — of using a donor-advised fund to meet their philanthropic goals.
Note: Fidelity is not providing immigration sponsorship for this position
Position Description
The Manager for Grant Operations will oversee one of two Core Grant Operations team. The manager will review and audit high dollar grant recommendations of our Donors and Advisors, while providing oversight of manager queues, and assist with the day-to-day operations of the Core Grant Operation’s team. The Manager will be part of a highly motivated, fast-paced, collaborative environment and will help lead the team in work organization, risk management, and the achievement of desired key performance metrics, service level agreements and business results. The Manager will support daily, weekly, and monthly tasks regarding workflow oversight, associate coaching, problem resolution, and new hire onboarding. The Manager will be responsible for vendor oversight, working with key business partners on creating new or revamping existing program offerings to execute philanthropic goals. The Manager will need to assess and evaluate complex requests to determine scalability, risk exposure, and profitability to the business. The Manager will work closely with our Legal, Risk and Compliance team to evaluate complex requests to recommend grant and or charity approvability. These decisions impact if and how our donors can grant funds to certain flagged charities.
The Value You Deliver
Lead daily work distribution to Core Grant Operations team associates
Monitor aged premium work items/queues and follow up to ensure timely transaction processing
Assist the operations management and Philanthropic Relationship Management team with the timely completion of team and departmental projects
Assist in developing resource requirements, planning, and hiring in preparation for Giving Season
Oversee new associate onboarding specifically with access and ensure training is scheduled
Identify process efficiencies and/or technology enhancements to
The Expertise You Have
Bachelor’s degree and demonstrated ability in service operations
2+ years of leadership experience
Workflow Management
The Skills You Bring
Outstanding interpersonal, planning, and time leadership skills
Demonstrates problem-solving skills
Effective verbal and written communication skills
Shown experience identifying and mitigating areas of risk
Proven track record to lead and mentor associates in a dynamically changing environment
Strong discernment and analytical skills
Strong attention to detail
Ability to work under pressure and tight deadlines
Leadership
The Manager should be comfortable providing direction to the team but also flexible enough to gather insight from the team to align and ensure buy-in. They should help to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. They should help to motivate and inspire the team while setting a good example and keeping their behaviors consistent with their words.
Must be able to meet overtime commitments
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree
- At least 2 years of leadership experience
- Workflow management experience
- Service operations experience
- Experience identifying and mitigating risk
- Experience leading and mentoring associates
- Strong interpersonal, planning, time management, problem-solving, communication, analytical, and attention-to-detail skills
- Ability to work under pressure and meet tight deadlines
- Ability to meet overtime commitments
- Ability to work onsite in Westlake, Texas, consistent with Fidelity's onsite model
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
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