Manager, GPTS, HEME & UA Systems - REMOTE (50% in MIAMI, FL)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Manager, GPTS, Heme/UA Systems for Beckman Coulter Diagnostics is responsible for managing, resourcing, controlling and maintaining serviceability for Hematology and Urinalysis products. As a member of GPTS management team, you will represent service on multi-functional business teams and manage staff and service deliverables that support Heme/UA core teams and other projects as deemed necessary. This position is also part of a team expected to assume responsibility for cross-functional company initiatives and collaboration.

This position reports to the Director of GPTS, Heme/UA Systems responsible for the Heme/UA systems and applications team members, is part of the Global Service Organization located in Miami, Florida and will be REMOTE*.

While this role is remote, the position is required to be ONSITE at the Beckman Coulter facility in Miami, FL at least two weeks of the month or 50% of the time.

In this role, you will have the opportunity to:

• Manage, resource, control and maintain serviceability for Hematology and Urinalysis products
• Lead People and Leadership Practices to unleash the full potential of their staff
• Provide guidance, performance management, mutual expectations, coaching and personnel development to staff members
• Drive Customer Service Measures to reduce service costs/effort
• Drive service innovation Features in product development and design change
• Lead, energize, and engage individuals to achieve personal development and business goals through creation and sustainment of standard work
• Review and evaluate service contracts with TPP's (Third Party Vendors). Making sure all of Beckman Coulter KPI's are accounted for and included in a clear and concise way

The essential requirements of the job include:

• Bachelor's degree with 9+ years relevant* experience OR Master's/Doctoral degree with 7+ years' relevant experience
• *Relevant experience is defined as demonstrated hands-on customer service experience in a healthcare, scientific, pharmaceutical, diagnostic or medical device environment.
• 4+ years experience directly managing or leading people or teams
• Lead all aspects of continuous improvement practices or DBS (Leadership, Growth, Lean) and holds teams/individuals accountable to sustainment
• Demonstrated experience reporting status of projects, quality metrics and KPI results to leadership teams

Travel Requirements:

• This position requires up to 30% flying and/or driving travel, which includes overnight stays.  Travel will primarily be domestic but may occasionally be international.
• Furthermore, while this role is remote, the position is required to be ONSITE at the Beckman Coulter facility in Miami, FL at least two weeks of the month or 50% of the time.

It would be a plus if you also possess previous experience in:

• Knowledge of ServiceMax, SFDC, Miro, Smartsheet, PowerBI, OBI, CPDM, EDMS
• Dealing with Third Party Vendors and distributors
• Supported product launches and product/system updates on a global level

This job is eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].