ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Manager, Global Supply Chain/Logistics
Location: Rochester, NY (with flex) or remote
The role leads the Supply Chain Management/ Logistics, and Site Technical Support Teams, ensuring reliable global logistics operations, effective technical support for cardiac equipment, regulatory compliance, and continuous process improvement. Through this work, the position supports employees, clinical sites, clients, sponsors, and overall business performance.
The Manager, Global Supply Chain manages team operations and staff activities across Supply Chain Management/Logistics, and Site Technical Support. They organize and monitor the efficient delivery of shipments to clinical sites by maintaining close coordination with vendors, staff, sponsors, and courier services. They monitor shipment alerts and notifications, coordinate remedial action when issues arise, and help ensure that shipments reach their intended destinations on time. They also ensure that processes are completed within agreed turnaround times and in accordance with documented procedures.
The position establishes and maintains effective courier support for ICON, taking into account service performance and pricing. They oversee inbound and outbound shipment tracking and provide ICON staff and clients with updates in accordance with global procedures. They also oversee the preparation of detailed customs and pro forma invoices, monitor monthly courier invoices, and ensure that international shipping and receiving activities comply with applicable industry requirements, international regulations, and established procedures.
The Manager, Global Supply Chain maintains performance metrics across the department and makes timely recommendations to senior management when requirements are not met. They identify and implement ideas that improve global operational performance, streamline processes, add value to the business, and support client needs. As a manager, they foster a culture of continuous process improvement and encourage team members to contribute to practical and sustainable operational enhancements.
The position provides technical support related to cardiac equipment, including configuration requirements and site-level technical support activities. They represent the department during sponsor audits and visits and support the Global Business Development and Project Management teams in addressing logistics and Site Technical Support matters. They also maintain responsibility for the logistics component of the Business Contingency Plan and perform other duties assigned by senior management.
The position requires knowledge of global logistics, import and export documentation, relevant shipping processes, and cardiac equipment support. Travel may be required for up to approximately 20% of the role. As a member of staff, they are expected to recognize, exemplify, and uphold ICON’s values, including its commitment to People, Clients, and Performance.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Salary Range
$100,472.00 - 125,590.00
Are you a current ICON Employee? Please click here to apply
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Salary Range
$100,472.00-$125,590.00Are you a current ICON Employee? Please click here to apply
Skills Required
- Knowledge of global logistics
- Knowledge of import and export documentation
- Knowledge of relevant shipping processes
- Experience or knowledge supporting cardiac equipment
- Legal right to work in the country where the role is based
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
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