Manager, Global Seller Experience Communications & Content

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Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you excited about shaping communications that improve the global seller and operator experience here at Salesforce? We are looking for a Manager to lead internal seller communications strategy for some of Salesforce’s most critical enterprise programs—driving awareness, engagement, and adoption of sales and revenue transformation initiatives. 

This role sits at the intersection of communications, technology, and change storytelling. As a key partner to Sales Strategy, Enablement, Change Management, and Product teams, you will design and execute multi-channel communication strategies that ensure sellers and operators receive the right information at the right time (75% of role).  Additionally, you will work closely with our design team to support our Salesforce-on-Salesforce story engine, developing Customer Zero success stories across key sales programs and supporting their external amplification (25% of role).

The ideal candidate is a savvy communicator and storyteller with deep experience in Marketing Cloud (or similar email marketing platform), Slack, and AI-powered communication tactics. You will architect and deliver scalable, data-informed communication journeys that are targeted, timely, and measurable—ultimately improving how our teams work, sell, and deliver.

Key Responsibilities

• Strategic Communications & Execution
• Lead the development and execution of communications strategies for Lead-to-Cash transformation initiatives, ensuring alignment with business priorities and seller needs.
• Create and maintain messaging frameworks that enable clear and consistent communication across Sales, Revenue Operations, and cross-functional teams.
• Lead multi-channel communication efforts, including newsletters, Marketing Cloud and Slack messaging, Slack, enablement portals, and executive presentations, ensuring messages are timely and impactful.
• Collaborate with our design team to develop content and graphics that support change adoption, engagement, and enablement, working alongside leadership and cross-functional teams.
• Seller Experience & Engagement
• Lead execution of targeted campaigns that drive awareness and adoption of Lead-to-Cash process and technology changes.
• Support the Voice of the Seller program by gathering and incorporating seller/operator feedback into communication strategies
• Identify gaps and create messaging or awareness around business needs through automation and business process improvements
• Work with Sales and Revenue teams to identify and address common friction points through proactive communication efforts.
• Leverage AI and automation tools to scale communications and enhance seller engagement.
• Develop reusable content templates and toolkits that enable Sales teams to effectively communicate change at scale.
• Help build a strong brand identity for Lead-to-Cash transformation, ensuring communications are digestible, actionable, and engaging.
• Performance Measurement & Optimization
• Track communication effectiveness through engagement metrics, seller/operator feedback, and adoption rates.
• Continuously optimize content and strategy based on insights to align messaging with business goals and seller needs.
• Support structured feedback loops with Sales and Revenue teams to ensure communications are driving meaningful action.

Qualifications

• 4+ years of experience in communications, marketing, sales enablement, or change management, preferably in a B2B/SaaS or agency environment.
• Strong writing, storytelling, and content development skills with the ability to distill complex topics into clear, engaging content.
• Experience working with Sales or Revenue teams and understanding seller/operator personas.
• Proficiency in communication and marketing platforms (e.g., Slack, Marketing Cloud, enablement portals).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Familiarity with Lead-to-Cash processes, Sales Strategy, or Sales Enablement.
• Experience developing multimedia content (e.g., video, infographics) to support engagement.
• Knowledge of Salesforce products (Slack, Sales Cloud, Service Cloud, Marketing Cloud, etc.).

Why Join Us?

• This is a unique opportunity to play a key role in Salesforce’s Lead-to-Cash transformation, helping sales teams navigate change and drive impact at scale. If you are a strong communicator, thrive in fast-paced environments, and are excited about shaping the future of sales engagement, we’d love to hear from you!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Illinois based roles, the base salary hiring range for this position is $127,200 to $174,900.