Manager, Global Sales Support - Sales Process & Technology

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solutions Video Division is defining the future of the security industry through innovative end-to-end-solutions. We’re changing the landscape of the surveillance industry through advanced award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with features which include edge-based, deep learning, driven object detection, and Appearance Search. Motorola Video analytics platforms allow our users to proactively monitor their premises using advanced video analytics and high resolution / high quality video.
Job Description

This role will sit fully remote and must be in the CST or EST US timezone.

The Sales Support Manager, Sales Operations: Process & Technology leads support functions essential to Salesforce productivity, efficiency, and automation. These accountabilities include Salesforce case management, business planning, reporting, territory management, sales technology platform administration, sales process optimization, and sales program implementation.

Responsibilities include:

• Lead the Global Sales Support team and oversee Salesforce Case Management

• Be the ambassador of Sales Operations, setting the example for front line sales support and satisfaction

• Proactively identify opportunities for sales process improvement.

• Works closely with IT to submit change requests, fix system issues, or roll out new programs.

• Assists sales management in understanding process bottlenecks and inconsistencies.

• Responsible for managing sales initiative requests from departments and working in collaboration with IT Operations to vet out and prioritize as appropriate

• Maintain sales technology to ensure processes are working smoothly for sales

• Create Salesforce reports and dashboard analytics 

• Assist in the administration of sales tool license for sales users (i.e. Salesforce,  ZoomInfo, Outreach, Sales Navigator)

• Participate in data analysis/validation and User Acceptance Testing for Sales Operations

• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.

• Managing the administration of sales territories and the discount approval processes.

• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

• Maintain Google Drive for the Sales Operations to ensure standard structure and process is always in place and all documents are up to date

• Other duties as assigned

Qualifications:

• Bachelor's degree or equivalent experience

• 2+ Years of Salesforce Admin experience or equivalent Salesforce Trailhead Certifications  – (Understanding of user setup, role hierarchy, forecasts, reporting, dashboards, knowledge of sales cycle and Salesforce objects, territory management).  

• 2+ Years Experience in Sales Support, Sales Operations, Sales, IT, Deal Desk, or Operations roles.

• Fluency in Google (Gmail, Google Drive, etc.) 

• Understanding of Microsoft Excel PIVOT tables and basic functionality

• Strong communication skills with the ability to clearly and succinctly articulate complex problems and solutions/recommendations

• Analytical and judgment skills necessary to identify cause-and-effect relationships and make recommendations

• Effective time management and organizational skills with the ability to work with tight deadlines and changing priorities

• Experience with Salesforce CPQ and/or SAP a plus

Target Base Salary Range: $72,700 - $145,400 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DH

Basic Requirements

• Bachelor's degree with 1+ year(s) of Salesforce Admin expereince OR 2+ years of Salesforce Admin expereince

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.