Manager, Global Sales Development

Most SDR leaders manage a team. This one builds a machine — then teaches it to think. If you've already run a global SDR org and wired AI into the motion before it was trendy, keep reading.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The pivot to AI-first isn't just a product story. It's a go-to-market story. Our ICP is shifting, our message is sharper than it's ever been, and the market is moving fast. We need pipeline to match. That means rebuilding the SDR motion from the ground up: smarter tooling, tighter sequencing, AI embedded at every step, not bolted on after the fact.

This isn't a role for someone who wants to run plays someone else designed. We're looking for the person who writes the playbook, hires to it, builds the automations that power it, and holds the team accountable to outcomes that actually move the business.

You'll own global pipeline generation, inbound and outbound, and build the AI-augmented SDR engine that powers it. That means strategy, hiring, tooling, and execution, all at once. The right person for this role has done it before, thrives without a blueprint, raises the bar for everyone around them, and reaches for AI before reaching for headcount.

• You've rebuilt an SDR org mid-flight, new process, new tools, new expectations, without losing the team in the process
• You think in systems: every workflow you design is repeatable, measurable, and improvable. You default to automation first and manual process only when nothing else fits
• You've moved AI from "pilot project" to "how we actually work" and have the productivity numbers to prove it. That means live enrichment pipelines, automated reporting, and sequencing logic that runs without hand-holding
• You've built internal tooling that your team actually uses daily, whether that's a custom GPT, a connected workflow in Make or n8n, or a dashboard that didn't exist before you built it
• You don't wait for perfect data to make a call. You move, measure, and adjust faster than most people plan
• You know how to unlock performance across EMEA, APAC, and North America without applying the same playbook to all three
• You coach SDRs with specificity, not just what to do, but why it works and how to get better. You build the tools that reinforce that coaching daily
• You obsess over conversion rates, sequence performance, and SQL quality, not just activity metrics

• 5+ years of total sales experience, with at least 2 years managing an SDR team with direct ownership of SQL and pipeline targets
• Demonstrated experience implementing AI in the SDR motion, from pilot to scaled program, with measurable impact on productivity or cost efficiency
• Hands-on experience building or deploying workflow automations, lead enrichment pipelines, or AI-assisted sequencing tools. Using platforms like Make, Zapier, n8n, or agentic tools like Claude Projects or similar is a strong plus
• A track record of shipping internal tools or automations that other people on your team rely on, not just using AI to go faster personally
• Experience operating across global regions (EMEA and APAC experience is a strong plus)
• Bachelor's degree required

• Design and execute a global prospecting strategy, outbound and inbound, that generates consistent, high-quality pipeline at scale
• Build and scale an AI-augmented SDR engine: identify the right tools, integrate them into daily workflows, and make human + machine efficiency the default, not the exception
• Own the automation layer: lead enrichment pipelines, AI-assisted outreach, and automated reporting tied to team activity and calendar events, so the team spends time selling, not assembling data
• Define the KPIs that matter, track them rigorously, and course-correct fast when something isn't working
• Recruit SDR talent globally, then develop them into high-performers with clear expectations, structured coaching, and real career paths
• Experiment relentlessly across markets. Adapt messaging, sequencing, and targeting to regional nuance without losing global alignment
• Partner with Marketing and Sales leadership to tighten the handoff from prospect to opportunity to closed revenue
• Lead a distributed team with urgency and clarity. Keep everyone accountable, aligned, and motivated across time zones

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $160,000 - $180,000 OTE.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

There is no such thing as a perfect candidate. The best employees come from a wide range of backgrounds, experiences, and perspectives. Sendbird is a place where everyone can learn and grow. If this role excites you, we encourage you to apply.

We just made one of the biggest bets in the company's history. The pipeline this role generates fuels that bet. You won't be optimizing a mature motion — you'll be building the one that scales us through the next chapter. If you want ownership, speed, and a mission worth showing up for, this is it.