The Role
Supports global HR operations across multiple countries, coordinating international onboarding, employment documentation, compliance requirements, and HR resources. Partners with People Operations, Finance, Payroll, Legal, Talent Acquisition, and external specialists to resolve employment matters. Maintains global HR records, checklists, and processes; provides day-to-day HR support; identifies compliance concerns; and ensures clear ownership and follow-through across stakeholders and jurisdictions.
Summary Generated by Built In
Job Title: Manager, Global People Partner
Reports To: Vice President of Human Resources
Place of Work: Orlando
Other: Full Time
About RWS Global
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
Role Overview
The Global HR Generalist serves as a key People resource supporting RWS Global’s growing international workforce. Working across multiple countries and time zones, this role helps navigate HR requirements related to global employment, onboarding, documentation, and compliance by identifying the right questions, resources, and partners needed to move matters forward.
This is a hands-on role for an experienced HR professional with a strong foundation in HR practices and compliance. The ideal candidate is organized, resourceful, and solutions-oriented, with the ability to recognize when country-specific expertise is needed, coordinate with internal and external partners, and provide reliable follow-through in a fast-paced global environment.
Responsibilities
DIVERSITY AND INCLUSION STATEMENT
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Reports To: Vice President of Human Resources
Place of Work: Orlando
Other: Full Time
About RWS Global
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more.
RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.
The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.
Role Overview
The Global HR Generalist serves as a key People resource supporting RWS Global’s growing international workforce. Working across multiple countries and time zones, this role helps navigate HR requirements related to global employment, onboarding, documentation, and compliance by identifying the right questions, resources, and partners needed to move matters forward.
This is a hands-on role for an experienced HR professional with a strong foundation in HR practices and compliance. The ideal candidate is organized, resourceful, and solutions-oriented, with the ability to recognize when country-specific expertise is needed, coordinate with internal and external partners, and provide reliable follow-through in a fast-paced global environment.
Responsibilities
- Global HR Resource & Compliance CoordinationServe as an HR resource for navigating employment requirements across RWS Global’s international operations.
- Identify potential country-specific employment and compliance considerations and recognize when local expertise or additional guidance is required.
- Research and identify appropriate internal and external resources, including local HR partners, employment counsel, benefits partners, and other specialists.
- Gather necessary information and coordinate with appropriate resources to determine requirements and next steps.
- Maintain organized records of global HR resources, contacts, requirements, and reference materials.
- Coordinate HR requirements for onboarding employees across international locations, partnering with internal teams and local resources as needed.
- Support the preparation, collection, and maintenance of employment documentation in accordance with country-specific requirements.
- Help identify requirements related to employment contracts, worker classification, payroll, benefits, leave, right-to-work, and other employment considerations.
- Partner with People Operations and other stakeholders to support accurate and timely international onboarding.
- Maintain practical checklists, processes, and reference materials for recurring global HR activities.
- Build effective working relationships with People Operations and key internal stakeholders, including Finance, Payroll, Legal, and Talent Acquisition.
- Coordinate with external partners and subject-matter experts to obtain guidance on international employment matters.
- Communicate requirements and next steps clearly and follow up with stakeholders to keep work moving.
- Provide day-to-day HR support within the scope of the role, escalating matters requiring specialized expertise when appropriate.
- Support HR projects and initiatives as needed.
- Recognize and appropriately escalate potential HR or compliance concerns.
- 5+ years of progressive HR experience, ideally within an HR Generalist, HR Operations, People Operations, or similar role.
- Strong working knowledge of core HR practices, employment compliance, and the employee lifecycle.
- Experience supporting employees or business operations across multiple countries or regions preferred.
- Experience coordinating employee onboarding, employment documentation, and other HR processes.
- Ability to recognize potential employment or compliance considerations and understand when specialized expertise or additional guidance is required.
- Experience working across multiple stakeholders and functions in a fast-paced organization.
- Experience within entertainment, live events, hospitality, cruise, production, or another complex global workforce environment is a plus.
- Strong critical-thinking and problem-solving skills, with a resourceful and proactive approach to unfamiliar situations.
- Strong operational and process mindset with excellent organizational skills and attention to detail.
- Ability to manage multiple priorities, stakeholders, and deadlines across a global organization.
- Clear, articulate, and thoughtful communicator with the ability to turn complex information into practical next steps.
- Personable and approachable, with the confidence and professionalism to work effectively with employees, leaders, and external partners.
- Sound judgment and discretion, with the ability to recognize when additional guidance or expertise is needed.
- Adaptable, accountable, and comfortable navigating ambiguity in a fast-paced, evolving environment.
- Global HR questions are researched and routed to the appropriate resources in a timely manner.
- International onboarding and employment documentation are coordinated accurately and efficiently.
- Country-specific requirements and potential compliance concerns are identified and escalated appropriately.
- HR resources, contacts, and key information are organized and maintained for future use.
- The role provides reliable follow-through and support to the People team and global partners.Open HR matters have clear ownership, next steps, and consistent follow-through through resolution.
- The organization becomes increasingly proactive, consistent, and scalable in how it supports employees across different countries and jurisdictions.
- Competitive Salary
- Flexible working schedule and remote work options
- Company 401K
- Health Benefits – Medical, Dental, and Vision
- Collaborative and inclusive work environment
- Opportunity to work on a variety of project types including theme parks, resort hotels, entertainment centers, live shows, temporary experiences and many others.
DIVERSITY AND INCLUSION STATEMENT
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked.
Skills Required
- 5+ years of progressive HR experience, ideally in HR Generalist, HR Operations, People Operations, or a similar role
- Strong working knowledge of core HR practices, employment compliance, and the employee lifecycle
- Experience coordinating employee onboarding, employment documentation, and other HR processes
- Ability to identify employment or compliance considerations and recognize when specialized expertise is needed
- Experience working across multiple stakeholders and functions in a fast-paced organization
- Strong critical-thinking, problem-solving, organizational, and process-management skills
- Ability to manage multiple priorities, stakeholders, and deadlines across a global organization
- Clear communication skills and ability to turn complex information into practical next steps
- Sound judgment, discretion, adaptability, accountability, and comfort navigating ambiguity
- Experience supporting employees or business operations across multiple countries or regions
- Experience in entertainment, live events, hospitality, cruise, production, or another complex global workforce environment
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The Company
What We Do
RWS Global is a full-service company on a mission to elevate experiences everywhere. Leveraging our expertise in creative development, live productions, experiential design, casting and much more, we turn moments into powerful memories for guests worldwide.
