Manager, Global Mobility

Job Description

The Manager, Global Mobility is responsible for leading and managing a team of professionals, ensuring compliance with immigration regulations, providing support and guidance to relocating employees, managing relationships with vendors, including relocation service providers, immigration consultants, and other external partners, to ensure high-quality services and cost-effective solutions.

This role advises and executes on the global mobility strategy and philosophy, focusing on employee experience and business objectives. We’re seeking an individual who embodies high-impact behaviors, is inspired to innovate, empowered to lead, and accountable for driving success.

• Create and update global mobility policies, guidelines, and procedures.

• Ensure compliance with immigration laws, tax regulations, and internal policies.

• Provide expert advice to employees and managers on policy matters.

• Analyze trends, market insights, and best practices to enhance our mobility programs.

• Drive continuous improvement by identifying areas for optimization and innovation.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• At least 7 years of experience in global mobility, relocation services, or a related HR function.

• Strong knowledge of immigration laws and regulations.

• Experience working with international assignments and expatriate management.

• Excellent organizational and project management skills.

• Strong interpersonal and communication skills.

• Ability to work effectively in a multicultural environment.

• Proficiency in Microsoft Office Suite and experience with HR information systems.

• Ability to handle confidential and sensitive information with discretion.
   

Preferred Qualifications

• Certification in Global Mobility (e.g., GMS - Global Mobility Specialist).

• Experience with mobility management software.

The US annualized base salary range for this position is $124,000.00-$186,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.