Manager of Global Know Your Customer Quality Assurance and Training- Vice President

Job Description
The Global Know Your Customer Quality Assurance (KYC QA) organization is seeking a highly talented Vice President to manage both the Specialized Secondary Review testing function and the Support Training team. This role requires expertise in global Anti-Money Laundering (AML) and Know Your Customer (KYC) practices.
As a manager, you will be responsible for supervising the Secondary Review Team's sampling and testing customer KYC profiles with distinct AML risk factors, completed by the internal team to assess internal quality. Furthermore, you will spearhead the creation of training programs aimed to enhance KYC policy knowledge across the organization. You will report to senior leaders on business-level functions and act as a trusted partner, advising KYC QA leads and business line partners on risk identification and mitigation strategies. You will report to the Global Head of Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.
Job Responsibilities:

• Lead and manage the Specialized Secondary Review team and the Support Training team, ensuring alignment with KYC QA objectives.
• Develop and oversee the execution of a testing strategy for Secondary Review team to assess quality of AML records tested internally by our global team.
• Enhance KYC QA program capabilities by identifying and addressing quality issues within the KYC QA team.
• Provide expert AML and KYC guidance to the KYC QA team and business lines.
• Oversee the development and delivery of training for new hires and ongoing training for existing staff for annual recertification.
• Establish a structured new hire onboarding process, including daily/weekly agendas and access control.
• Ensure the development of training modules, materials, and operational tools.
• Report to senior leaders on the performance and strategic direction of the KYC QA and training functions.

Required Qualifications, Capabilities, and Skills:

• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Ability to effectively communicate complex AML policy and operational concepts to both senior management and junior operational staff.
• Excellent verbal and written communication skills.
• Ability to support and lead a high-impact team.
• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
• Minimum of 5 years of AML/KYC Compliance, Audit, or Operations management experience.
• Live and virtual training facilitation experience.

Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.