Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
You will join the Global Operations Training team. We support frontline teams and prepare them to best serve our customers. We are a global team with expertise in training design, development, delivery, and organizational development.
Our mission is to empower everyone to deliver exemplary service through continuous and impactful learning. We work closely with Delivery and Optimization, Change Management, Service Enablement, Process Improvement, Quality, Analytics, Policy, and many other teams!
The Difference You Will Make:
The Manager of Instructional Design is integral to the Global Operations Training team, leading a team of Instructional Designers supporting core training programs for Airbnb’s global Community Support, Trust, and AirCover teams. Success in this role will be measured by the quality, effectiveness, and efficiency of the learning content produced by their team. Within the first 12 months, this person should become well-versed in the types of initiatives and training deliverables that this team supports, build strong relationships with cross-functional partners across Community Support, Trust, and AirCover, and take steps toward continuous improvement of instructional design processes for enduring and/or rapid content.
A Typical Day:
- Lead and coach a team of Instructional Designers focused on creating learning content for company and organizational initiatives with rapid timelines and/or maintaining enduring learning content
- Own and manage the end-to-end people strategy and performance management of the assigned Instructional Design team
- Manage intake and triage of content design and development requests
- Define and drive learning content standards and processes, and design and development strategy to create consistency and quality in learning experience across the CS, Trust, and AirCover teams
- Collaborate closely with fellow Global Operations Training team members, including our Translation and Localization Manager, Instructional Designer Manager, Learning Performance Manager(s), and other roles to deliver high-quality training content deliverables and outcomes
- Innovate on instructional design processes using data analysis and emerging technologies to improve efficiency and quality of learning content
Your Expertise:
- 5+ years experience with strategic design and development of learning content, including eLearning courses, instructor-led training, simulations, audio and video content
- 2+ years experience managing complex content design and development projects and working with contributors to resolve day-to-day challenges
- 2+ years experience managing teams in a distributed environment
- Outstanding interpersonal and cross-functional leadership skills with ability to influence across various leadership levels
- Exceptional written and oral communication skills with an emphasis on clarity and ability to adapt to different styles and tones
- Ability to prioritize and drive team to achieve multiple simultaneous deadlines while consistently delivering high quality results
- Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
- Strong business acumen, including strong problem solving and critical thinking skills
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What We Do
Airbnb is a community based on connection and belonging—a community that was born in 2008 when two hosts welcomed three guests to their San Francisco home, and has since grown to 4 million hosts who have welcomed over 800 million guest arrivals to about 100,000 cities in almost every country and region across the globe. Hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home. At Airbnb, we believe that hosts, guests and the communities where we operate are all stakeholders we have a responsibility to serve, and that by serving them alongside our employees and investors, we will build an enduringly successful company.
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