Manager - Global Content Hub

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Description:

The purpose of the Manager – Quality & Compliance role is to partner with brands, marketing operations leaders, agencies and internal partners to ensure quality, speed, value and compliance throughout the Customer Information Materials Lifecycle. The Manager will perform project work, and lead a team of creative problem solvers who support achievement of the brand’s goals, while always seeking ways to apply the process in a more effective manner.

Key Objectives/Deliverables:

• Know Lilly’s processes, brand strategies and tactics, and support resources
  • Understand Lilly’s culture, organizational structure, roles and practices, including strong knowledge of how Content Operations fits into bigger picture of Commercial team and the Lilly organization
  • Understand outside agency structures and processes
  • Know Lilly’s products and services and disease states
  • Model strong knowledge of tactic lifecycle
  • Demonstrate knowledge of tactic types and associated requirements
  • Actively participate in deviation investigations
  • Show knowledge of systems, software, tools and Supervisor resources
  • Exhibit knowledge of healthcare environment and regulated industry practices
  • Have a thorough understanding of Lilly's Quality processes and must be capable of understanding and applying these processes and requirements when executing their role

• Ensure quality, speed, value and compliance throughout the Customer Information Materials Lifecycle
  • Follow basic project management when leading special projects
  • Identify improvement opportunities and remove barriers
  • Conduct capacity planning and resourcing
  • Uphold Lilly policies and procedures
  • Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
  • Facilitate shared learning forums to identify challenges and establish best practices across the team
• Coach, manage and develop a team of creative problem solvers
  • Identify, recruit and select top talent
  • Live the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
  • Embrace and champion change
  • Demonstrated ability to appropriately escalate when issues arise
  • Use situational leadership to adapt leadership style for each individual
  • Monitor employee engagement and team health
  • Manage new-hire onboarding process
  • Utilize myPM process to operationalize organizational goals for team members
  • Utilize Lilly coaching framework
  • Partner with direct reports to create individual development planning/action planning
  • Serve as trusted career advisor, and work with HR to identify career opportunities as appropriate
  • Conduct effective one-on-one coaching sessions using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps.

Minimum Experience/Personal Skill Requirements:

• Demonstrated ability to be both accountable and adaptable
• Proven ability to be proactive on a daily basis
• Demonstrated ability to be both approachable and trustworthy
• Demonstrated evidence of successful leadership behaviors through a formal leadership role

Additional Preferences:

• Demonstrated focus on the customer experience
• Proven problem-solving skills in a fast-paced environment
• Demonstrated oral and written communication skills
• Able to coach, collaborate, influence and work effectively while leading others
• Proven leadership and networking skills
• Compliant, with a passion for quality and continuous improvement
• Skilled at judgment and decision making
• Experience working in a regulated industry (e.g., pharma)
• Marketing, communications or advertising agency experience
• Formal and/or informal leadership/coaching experience
• Working with U.S. clients, especially pharma clients

Education Requirements:

• Bachelor’s degree

Other Information:

Some travel required (0-10%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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