Manager, Global Archer Services

Join our dynamic team as a Manager in Global Archer Services, where you will have the opportunity to leverage your expertise in overseeing business process documentation, risk and control documentation, and control analysis. This role is pivotal in leading the support for Global Risk within the Global Risk Intelligence and Technology (GRIT) function.

Position Responsibilities:

• Oversee the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.

• Develop and maintain comprehensive risk and control documentation, ensuring alignment with internal policies and regulatory standards.

• Conduct and supervise thorough control analysis to identify potential risks and recommend mitigation strategies.

• Utilize Visio to create and review detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams.

• Apply your robust background in risk and control to lead the development and execution of risk management strategies.

• Demonstrate a deep understanding of processes to drive improvements and efficiencies within the Archer system.

• Understanding of Archer or any other GRC tool. Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security

Required Qualifications:

• Minimum 4-6 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.

• Proficiency in Visio and other documentation tools.

• Strong analytical skills with a focus on risk and control.

• Excellent communication skills to effectively document and convey complex processes.

• Broad knowledge of financial services/insurance business and related products

• In-depth subject matter expertise in OSFI E-21 specifically Business Continuity. Well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third-Party Risk Management.

• High proficiency in MS Office Products and data analytics tools such as Power BI is a PLUS.

• Solid written and oral communication skills

• Strong influencing skills with the ability to build effective relationships, both within and across divisions

• Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.

• Self-starter with the ability to work with little guidance

Preferred Qualifications:

• Risk Management Certificates

• University undergraduate degree with a relevant professional designation preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].