Manager, Gateway

Who we are: 

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies. 

What we offer: 

• Work/Life Balance:  Paid Time Off, Paid Holidays
• Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

The Gateway Manager is a managerial role in which the main functions are the supervision of assigned employees, responsible for consumable purchasing, financial budgeting, and control.  The position is also responsible for resource production planning, occasional unscheduled non-supervisory work serving as a backup during staff shortages as an exception to the normal duties.

Supervisory Responsibilities:

• Recruit, interview, hire, and train direct reports
• Oversee the work and assignments of direct reports
• Provide constructive and timely performance feedback
• Handle discipline and termination of employees in accordance with company policy

Duties/Responsibilities:

• Manage, operate and maintain all aspects of the Globalstar satellite earth station.
• Manage small technical working group.
• Manage and maintain strong technical relationships with service providers and Globalstar Ground Ops team and Engineering Technical Support teams.
• Follow and maintain Gateway documentation and procedures.
• Maintain detailed knowledge of the Gateway Systems and Components.
• Ensure established preventative maintenance routines are rigorously followed.
• Provide direction and hands-on support for all the gateway systems.
• Occasional unscheduled non-supervisory work during staff shortages.
• Operate the facility optimized for cost and performance.
• Develop internal/external alliances and partnerships to support the systems operations.
• Responsible for site spares and maintaining inventory management database.

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Excellent organizational skills with attention-to-detail
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite
• Excellent analytical and problem-solving skills
• Willingness to learn new technologies is a requirement
• RF system and test equipment knowledge and hands-on experience
• Fundamentals of telecommunications, electrical systems, mechanics and computer networking
• Ability to motivate and lead teams to achieve objectives and service levels to the highest standards
• Excellent planning, organization and decision-making skills
• Strong analytical, diagnostic, and problem-solving skills
• Proficiency in reading, writing and communicating in English required

Education, Experience, and Licenses/Certifications:

• High School diploma or GED-equivalent
• Professional designation such as engineering technician or technologist in Electronics, Computer Science, or Information Systems would be useful but sufficient experience can substitute
• 5) years of hands-on experience in a telecommunication operational environment preferred
• Detailed technical knowledge of computer and telecommunication equipment and systems such as PSTN, LAN, WAN, UNIX, and personal computer operating systems

Physical Requirements:

• Willingness and ability to travel domestically and internationally for short- and medium-term assignments required; valid passport required
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
• Ability to lift 75 pounds at times
• Ability to perform tasks that require standing, walking, climbing ladders and working at moderate heights such as atop scaffolding
• Willingness and ability to work flexible shift schedule
• Willingness and ability to work on-call to support 24/7/365 network operations

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities.  This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position.  The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.