The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters.
The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive implementations and capability deliveries. This exciting and critical position will be responsible for managing a complex delivery roadmap of agentic commerce projects, coordinating with partners to ensure smooth and organized delivery. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way.
Responsibilities- Understand key digital payment product constructs, the associated data (digital & traditional), the relevant risk vectors, and the strengths & limitations of existing capabilities and controls
- Develop, enhance, and monitor capabilities and controls that support industry leading fraud rates as well as best in class customer experience for agentic product launches and product enhancements
- Partner across multiple stakeholders to align on business requirements and provide
clarifications to product & technology team on feature solutions. - Facilitate meetings, coordinate change management activities, prepare documentation, and ensure project deliverables are met
- Conduct adhoc data analysis as needed and share insights with leadership, partners, and stakeholders in a simple, clear, and compelling way
- Strong understanding of the credit card and digital payments ecosystem
- Ability to influence and drive alignments across multiple business stakeholders, without direct authority
- Strong project management and communication skills to work effectively in a team environment
- Ability to write crisp, concise, accurate business requirements
- Ability to adapt to changing priorities within a fast-paced area of the business
- Demonstrated thought leadership abilities and will to win
- Ability to learn quickly and work independently with complex, unstructured initiatives
- Strong problem solving, analytical, and communication skills
- Basic experience with data processing tools such as SQL, Hive or Python
- Comfortable with Agile methods, mindset, tools, and processes
- Undergraduate Degree in a relevant field (such as: Economics, Statistics, Computer Science,
- Mathematics, Finance, Operations Research, Engineering)
- 3 years or more professional experience in financial services
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Strong understanding of the credit card and digital payments ecosystem
- Ability to influence and drive alignment across multiple business stakeholders without direct authority
- Strong project management and communication skills
- Ability to write crisp, concise, accurate business requirements
- Ability to adapt to changing priorities in a fast-paced environment
- Demonstrated thought leadership and strong drive to win
- Ability to learn quickly and work independently on complex, unstructured initiatives
- Strong problem solving, analytical, and communication skills
- Basic experience with data processing tools such as SQL, Hive or Python
- Comfortable with Agile methods, mindset, tools, and processes
- Undergraduate degree in Economics, Statistics, Computer Science, Mathematics, Finance, Operations Research, Engineering, or relevant field
- 3 years or more professional experience in financial services
- Employment eligibility to work with American Express in the U.S. (no visa sponsorship)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
