About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
About the Role
We’re looking for a fraud operations leader to drive prevention, detection, and investigation efforts while managing and mentoring a team of Fraud Analysts across multiple locations. This role is responsible for overseeing daily fraud detection workflows, managing complex investigations, and ensuring cases are documented in line with regulatory compliance.. You’ll leverage data and automation to optimize processes, report on KPIs, and collaborate with Product, Data, and Engineering to continuously improve fraud detection tools.
This leader will partner cross-functionally with Risk, Credit, Legal, Compliance, and Customer Operations to ensure strong fraud prevention, regulatory alignment, and excellent customer support. You’ll also provide executive-level reporting on fraud trends, incidents, and KPIs, while shaping strategies to mitigate emerging risks.
What You’ll Do
Fraud Prevention & Investigation
- Lead, mentor, and develop a multi-site team of Fraud Analysts, fostering a culture of accuracy, accountability, and continuous improvement.
- Oversee daily fraud detection and investigation workflows, including account monitoring and queue management.
- Conduct complex fraud investigations by analyzing data from multiple sources to identify patterns, anomalies, and emerging fraud trends.
- Respond to document requests and ensure all cases are thoroughly documented to meet audit and regulatory requirements.
- Partner with Risk and Credit Operations to refine fraud processes and reduce false positives without compromising detection.
Process Optimization & Automation
- Set key performance indicators used to measure team and individual performance
- Use data to identify opportunities for operational efficiency and process improvements.
- Collaborate with Product, Data, and Engineering teams to enhance fraud tools and detection systems.
- Continuously evaluate fraud controls and recommend process enhancements to strengthen risk mitigation.
Cross-Functional Collaboration
- Partner with Legal and Compliance to ensure fraud prevention practices align with regulatory and partner bank requirements.
- Support Customer Operations by validating customer information and facilitating case resolution.
- Deliver insights on fraud trends, investigation outcomes, and KPIs to senior leadership to inform business and risk decisions.
Reporting & Trend Analysis
- Monitor and report on fraud trends, including incident volumes, emerging threats, and loss metrics.
- Develop proactive strategies to address high-risk scenarios and strengthen fraud defenses.
- Provide leadership with data-driven insights to guide continuous fraud risk reduction.
What We Look For
- 5+ years of experience in fraud prevention, detection, or risk management, ideally in banking, consumer/business lending, or fintech.
- 4+ years of leadership experience managing fraud or risk operations teams.
- Strong analytical skills with a proven ability to identify trends and drive data-informed decisions.
- Excellent verbal and written communication skills, with the ability to educate and influence cross-functional teams.
- Demonstrated success solving complex, ambiguous problems and implementing operational improvements.
- Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
- Experience with loan underwriting, financial statements, and tax document review is preferred.
- High attention to detail, sound judgment, and a proactive approach to risk management.
Benefits & Perks
- Excellent group health coverage and life insurance
- Stock options
- Hybrid work model
- Meal allowance
- Transportation assistance (terms and conditions apply)
- Generous paid time off plan, Holidays
- Company-sponsored mental health benefits
- Financial advisory services for both short- and long-term goals
- Learning and development opportunities to support career growth
- Community-based volunteering opportunities
Top Skills
What We Do
Bluevine is the largest small business banking platform in the U.S., serving as the financial operating system for startups and small businesses. Through a single account, companies can earn more, save more, borrow, and manage their money whenever and wherever they do business - without ever stepping into a branch.
Accessible through one dashboard, our product suite integrates high-yield business checking, accounts payable, debit and credit cards, loans, and lines of credit. Since 2013, Bluevine has served over 750,000 customers, delivered over $17 billion in loans, and is currently trusted with over $1.5 billion in managed customer deposits.
Bluevine was founded by a third-generation small business owner who was passionate about solving banking headaches for small businesses across America after seeing his father’s frustrations with small business banking solutions as a child. By maintaining a singular view on building tools that are both simple and innovative that integrate seamlessly into the day-to-day lives of small business owners, Bluevine has seen tremendous success across its 12-year history, including being named Money’s Best Overall Small Business Bank for 2025-2026 and one of CNBC’s World’s Top Fintech Companies for 2025-2026. Additionally, Bluevine has been named Tearsheet’s Best SMB Bank in 2023, and has been included as an Inc. Power Partner as well as a Forbes Fintech 50 member multiple times in its history. It has also been certified as a Great Place to Work.
Bluevine is backed by leading private and institutional investors, including Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, ION Crossover Partners, SVB Capital, Nationwide Insurance, and M12 (Microsoft’s Venture Arm).
With a global presence of more than 500 employees, we're hiring problem solvers, innovators, and collaborators to help build a better financial future for small business owners.
Why Work With Us
At Bluevine, we’re innovators driven by big ideas, collaboration, and impact. We empower each other to take ownership, grow, and make a real difference for small business owners across America. Let’s build what’s next: blvn.com/bluevinecareers
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