Manager, Fraud Operations

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

We are looking for a Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists. You will:

• Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts.
• Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.  
• Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them. 

Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Manager, Fraud Operations you have:

• 5+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
• Experience leading and mentoring teams of Fraud, risk management, and/or operations specialists. 
• Comfort dealing with data and analytics, including the ability to proactively identify trends in key performance metrics for your team.
• Demonstrated strong cross-functional collaboration abilities in high-pressure and fast-paced environments.  

💰Compensation

For Full-Time (Salary) US-based applicants: $165,000/year to $185,000year + benefits + equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.