Manager, Financial Services

Campbell Oil Company - Financial Services Manager (Not Remote Eligible)

Join us as we grow together personally and professionally!  Four generations of family leadership continue to make it our vision to leave people better than we found them.  We are more than an oil company, convenience store or restaurant, we are family!  We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members and supporting our communities that we are honored to serve.

Position Overview

The Financial Services (“FS”) team is seeking an experienced manager to oversee Campbell Oil Company’s (“Campbell”) accounts receivable in a manner that increases the customer’s purchasing power, optimizes the partner’s cash flow and maximizes the company’s sales opportunities. The Manager, Financial Services will be a key leader in hiring, developing and retaining talented employees to create a center of excellence for the invoice-to-cash lifecycle. The Manager will lead a team that develops, recommends and implements best practices as it relates to the underwriting, accounts receivable management, customer engagement and cash application. The individual will maintain strong internal controls and compliance with Campbell’s guidelines and procedures in addition to commercial credit laws. The individual will possess strong financial analysis skills and utilize their experience to drive productivity and results by implementing innovative solutions that benefit the partner and Campbell.  The ideal candidate must demonstrate effective leadership skills and the ability to coach and mentor three to seven direct reports to drive performance in partner relationships and account management. This highly motivated individual must be able to implement change and have a positive impact on the team.

The ability to thrive in a fast-paced, ambiguous and demanding environment is critical to success in this role.  The ideal candidate must be a self-starter with extensive knowledge of the invoice-to-cash process; have a proven record of delivering results; demonstrate strong relationship and strategic influencing skills; be experienced in change management; and exhibit a passion for improving the customer experience.   

Benefits Overview

• Family-first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability
• Competitive Total Compensation Plans with 401k Match
• Paid Time Off in Your First Year
• Team-First Environment
• Paid Gym Memberships
• Remote Work in Select Roles
• Monthly Teambuilding Exercises
• Everyday Pay if Needed
• Flexible Schedules to Attend Family Events
• Professional Training
• Advancement Opportunities
• Leadership Training

Essential Job Functions

• Effectively manage a portfolio of partner accounts by building positive relationships with Campbell partners and the company’s internal departments while keeping past dues percentage at acceptable levels.
• Provide direction, coaching and development to FS team members through daily interaction on business issues to determine and implement appropriate account resolution with regard to underwriting, collections and/or recovery decisions while ensuring consistency and adherence to FS and corporate guidelines and procedures.
• Analyze creditworthiness of partners to determine acceptable levels of risk.
• Underwrite and approve aggregate credit extension within approval authority and provide recommendations to the appropriate authority for underwritings beyond assigned approval authority level.
• Monitor and approve pending orders within predetermined time periods and underwriting authority and ensure that the orders comply with agreed terms of sale.
• Understand partners’ financing needs and leverage resources available from Campbell and third-party financial vendors to augment underwriting in excess of the partner’s approved trade credit limit.
• Oversee end-to-end cash application process, including lockbox processing, ACH/wire postings, credit card payments and unidentified cash.
• Work in partnership with sales, marketing, business development and operations to develop partner management strategies, resolve business matters and discuss partner account status.
• Ensure a high degree of accuracy, consistency, confidentiality and timeliness when analyzing financial statements, completing underwriting documentation and completing FS forms.
• Develop and update best-practice credit and cash application policies and procedures to maximize efficiency and effectiveness.
• Forecast bad debt reserves that accurately reflect high-risk customers.
• Establish team goals, monitor performance and drive accountability through key performance metrics.
• Participate in the development of FS financial tools, including but not limited to, areas involving financial analysis, benchmarking, alternative financing solutions, expanding partners’ purchasing power, optimizing partners’ cash flow and increasing the overall efficiency of the department.
• Foster a culture of collaboration, continuous improvement, innovation and excellence both within the company and FS team.
• Manage and control Campbell’s operating expenses to conform to annual allocation (e.g., personnel cost, equipment purchases, travel expenses).
• Other duties and responsibilities as assigned.

Education & Qualifications

• Minimum of a bachelor’s degree in accounting/finance or 7 to 10 years relevant work experience within credit and financial management disciplines
• Experience in credit, financial analysis, collections, cash applications, customer servicing and talent development
• Strong project management skills and the ability to manage multiple priorities
• In-depth understanding of business management environment, financial statement analysis, accounting conventions and industry-specific financial standards and trends
• Strong management, coaching and motivational skills
• Excellent written and verbal communication skills and the ability to relate well to all levels of management
• Strong problem solving, decision-making and timely follow-up skills with demonstrated abilities to work well within defined time constraints
• Demonstrated leadership and professionalism with the ability to collaborate across all levels of the organization
• Ability to eagerly adapt to change and assist the team in managing change
• Proficiency in computer software applications (e.g., Microsoft Office, Excel, Word) and the ability to learn an enterprise resource planning (ERP) application
• Comprehensive understanding in aspects of commercial law including negotiable instruments, bankruptcy law, legal procedures and the Uniform Commercial Code requirements

PHYSICAL DEMANDS:

•  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift up to 10 lbs and work in a typical office environment.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.