Manager, Financial Promotions & CMA, Customer & Product Risk Specialist

End Date

Sunday 23 March 2025

Salary Range

£65,385 - £72,650

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE:Risk Manager, Financial Promotions & CMA

LOCATION(S): Bristol, Cardiff, Birmingham Edinburgh, Leeds, Halifax

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending two days per week, or 40% of our time at one of our Risk Hubs.

About this opportunity:

We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!

This means that across the Group, we’re changing how we do risk management, and in second line we’re creating a team of risk specialists, to provide support aligned to our risk and control owners to deliver great customer outcomes!

We’re looking for an individual to join a second-line team of compliance risk specialists that will support the Group in adhering with regulatory requirements in relation to financial promotions, as well as a centre of excellence for compliance advice for Competition and Markets Authority rules and guidance.

Not only will you bring second-line compliance or legal experience, but we’re looking for candidates who are innovative and transformational who love proactively working with the business (including the first-line financial promotions and CMA teams) to develop new opportunities to better meet customers’ needs.

The perfect candidate will have second-line experience in both Financial Promotions and CMA, however, that perfect candidate may not exist so if you have strong second-line compliance or legal experience in either Financial Promotions or CMA then we would love to hear from you.  Don’t discount yourself if you don’t meet all the criteria.

Key accountabilities:

• Responsible for defining, developing and implementing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits, defining guardrails and control objectives.

• Providing regulatory advice to first-line (particularly the first-line CMA and Financial Promotions teams) and supporting with regulatory engagement

• Change Oversight of material/significant projects and associated execution/delivery risks.

• Rectification/Remediation oversight – ensuring timely action taken to address control weaknesses and customer detriment.

• Staying abreast of external environment and regulatory developments and Inputting to regulatory consultations and supporting first-line CMA and Financial Promotions teams to introduce vital changes.

• Continuously monitoring the risk landscape for changes to existing risks and identification of new, emerging risks.

What you’ll need:

• Experience of working in a second-line compliance or legal environment.

• Knowledge of Financial Promotion rules, advertising standards and the Consumer Duty Sourcebook with the ability to provide challenge and advice and with the ability to present clear and practical examples of application of these regulations in an increasing digital and agile world.

• Knowledge of CMA rules and guidance, specifically around the Retail Banking Order, including interpretation and traceability, regulatory engagement, and delivery of compliance advice.

• Ability to act as one of the Group’s specialist Conduct & Compliance Risk managers and represent the organisation, building relationships with external partners, in particular regulators and other governing bodies.

• Ability to demonstrate an understanding of RegTech and how to utilise technology and data led solutions to deliver enhanced consumer outcomes.

• Knowledge of industry, consumer and market developments, and ability to convert this knowledge into ideas and activities that support the development, ongoing maintenance and embedding of the Financial Promotions & CMA standards and risk appetite. 

And any experience of these would be really useful:

• Experience of supporting the development of group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure.

• Ability to ensure that risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, with ability to provide independent challenge to risk decisions.

• Experience of identifying Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management.

• Has examples to show how they have helped the business to understand its compliance obligations, including successful oversight and challenge to ensure adherence to Compliance Risk Appetite.

• Good communication skills and the ability to influence.

• Risk & Control Self-Assessment (RCSA) system knowledge.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days’ holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.