Manager, Financial Operations

Company Description

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

Job Description

Get to know the Team

The Platform Financials - FinOps team is an integral component of all teams providing the backend support of Grab’s incoming and outgoing financial transactions. These are done through various partners such as banks, payment gateways, and other financial institutions. The team also handles various types of stakeholder issues and ensures to resolve them in a timely manner. 

Get to know our role

The Platform Financial Operations Assistant Manager will perform a various array of tasks related to supporting Grab’s business activities in the payments space. The potential candidate should ideally possess the following traits:

• Be a good communicator and able to comfortably engage in collaborative conversation since there will be frequent dealings with both internal and external stakeholders
• Capable of approaching problem solving in a logical manner, as the candidate may be faced with analyzing various situations needing further investigation
• Be a process oriented individual with a good grasp of controls as the candidate will be tasked to handle transactions that will ultimately only have one method of resolution but may not be apparently clear
• Comfortable with handling and interpreting data as these may be needed in the resolution of various incidents
• People Management: Experienced in managing a team and monitoring their activities, attendance, and productivity.

The day-to-day activities:

• Reconciliation. Manages the reconciliation process, which includes cross-referencing internal records with reports from merchant partners and other financial institutions to spot any discrepancies
  • Discrepancy Identification: Proactively identify and investigate any discrepancies or irregularities in financial records, ensuring timely resolution to maintain data accuracy.
  • Settlement Management: Oversee the settlement process, collaborating with relevant stakeholders to resolve discrepancies promptly and efficiently
  • Reporting: Generate regular reports on reconciliation activities, financial discrepancies, and resolution status for management review
  • Team Collaboration: Work closely with cross-functional teams including finance, accounting, and operations to ensure alignment and compliance with financial reconciliation processes and standards
• Payment and Refund Dispute Management. Resolve disputes or discrepancies raised by passengers and merchants. This typically involves investigating the issue, communicating with all parties involved, and working towards fair and satisfactory resolution.
• Process Improvement: Handle projects for process enhancements to optimize efficiency and accuracy

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Proven experience in financial reconciliation, accounting, or related roles, with a strong understanding of financial principles and practices
• Excellent analytical skills with the ability to identify discrepancies and solve complex problems
• Ability to work efficiently in a fast-paced environment and manage multiple priorities effectively
• Detail-oriented mindset with a focus on accuracy and data integrity
• Proficiency in financial software and tools, Excel, and other data analysis tools

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.