The newly created First Line of Defense Financial Crimes Risk & Controls center of excellence will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing. This team will be responsible for establishing a robust control foundation for First Line of Defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.
Responsibilities- The Manager, Financial Crime Risk & Controls Transformation is responsible for supporting workstreams that enhance the Enterprise’s ability to prevent, detect, and respond to financial crime (often through processes, technology, and governance improvements).
- The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges. This role reports into the Director, Financial Crime Risk & Controls Transformation.
Key responsibilities include:
- Support the management of a multi-year roadmap across multiple workstreams to drive Financial Crimes transformation for individuals (e.g. Card members, supps, corporate card members etc.) with initial focus on USCS and US-GCS.
- Partner closely with 1st Line Business Unit Teams, and other 2nd Line of Defense groups to implement financial crime risk management frameworks for Individuals across all lines of business and products.
- Support the maintenance of 1st Line of Defense financial crimes governance structures and control mapping while partnering with business unit teams.
- Support the execution of the Guardian plan for financial crimes risk with focus on Governance, Standard operationalization with focus on individuals.
- Develop reporting to measure overall program health and proactive issue management; proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding.
- Partner with 1st line of Defense product & capabilities and data governance team to support building the future state financial tools and capabilities.
- Support robust change management towards managing compliance with financial crime regulations by reviewing and challenging controls across the organization and building external perspective.
- This role is critical for AXP to remain compliant with evolving regulations and emerging threats and internal GFCC policy and building best-in-class financial crime controls and frameworks.
- Prior experience in transformation and program management with strong understanding of governance, target operating models, and control frameworks.
- Experience in supporting multi-year strategic programs that cut across multiple cross-functional/ Business Unit teams to accelerate strategic alignment and drive business, customer, and regulatory outcomes.
- Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence.
- History of high performance with demonstrated adaptability to excel in a fast-paced environment and adjust to shifting priorities.
- Excellent communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
- Ability to maintain a positive attitude in the face of challenges.
- Bachelors Degree or equivalent years of experience required.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Prior experience in transformation and program management
- Strong understanding of governance, target operating models, and control frameworks
- Experience in supporting multi-year strategic programs across cross-functional teams
- Excellent communication and interpersonal skills
- Ability to maintain a positive attitude in challenges
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
