Manager, Financial Aid Quality Assurance

Compensation Range:

Position Summary

The Manager, Quality Assurance, reporting directly to the Associate Director, plays a crucial role in overseeing the daily operations of a dynamic Quality Assurance team consisting of 7-12 members. The incumbent will be responsible for providing day to day leadership support to the Quality Assurance team and assists in driving the team to results and outcomes. The Manager is responsible for reviewing University training materials in their area of exoerteas abd evaluating them for accurancy and compliance, ensuring the Quality Assurance Specialists are properly trained.

The role involves coaching team member for performance improvements, overseeing key processes and their documentation, and ensuring compliance with financial aid regulations.  The Manager assists in monitoring controls which impact the administration of Title IV programs to support University compliance. and supports the Associate Director during any external audits.

Essential Functions:

• Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews.
• Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
• Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention.
• Responsoble for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs.
• Responsible for QA Specialist Dashboard data entry and reporting.
• Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks.
• In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
• Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations.
• Manage the maintenance of the policy and procedures manual.
• Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
• Participate in ongoing department projects, or other special projects, as needed. 
• Reasonable and consistent attendance to fulfill requirements of the position. 
• Other duties as assigned. 

Supervisory Responsibilities: 

• Direct oversight of seven (7) to twelve (12) team members.
• Hire, train and develop Financial Aid Quality Assurance Specialists.
• Oversee and monitor personalized professional development plans for all direct reports.
• Manage work allocation and overtime.
• Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information.
• Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members.  

Requirements:

Education & Experience:

• Bachelor's degree preferred.
• Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required.
• Certified Financial Aid Administrater (FAAC) preferred.
• Minimum of one (1) year of leadership experience preferred.
• Experience developing and implementing compliant policies and procedures in a Title IV environment.
• Regulatory analysis and interpretation experience preferred.
• Experience with data processing and automated records maintenance systems preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Knowledge of available private, state, and federal financial aid programs.
• Experience in non-term financial aid management preferred.
• Knowledge of academic and business workings of a higher education institution.
• Knowledge of University policies and procedures.
• Knowledge of ED Express & PeopleSoft software.
• Skills in oral and written communication.
• Skill in operating equipment, such as personal computer and phone system.
• Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages.
• Ability to use and facilitate online communications using email and/or other technology-based communication media.
• Ability to problem solve.
• Excellent customer service skills.
• Detail-oriented, organized, and strong time management skills.
• Ability to maintain confidentiality.
• Ability to prepare letters, reports, and business correspondence.
• Organized with good time management skills.
• Proficient with applications in the Microsoft Office suite.

Location: Remote, USA

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.