The main duties of this role are to provide escalation and team leadership for GPO area. They will be responsible for working with the various business units in the resolution of issues, within a timely manner, ensuring that all areas for risk are escalated and resolved. The remit of this role can be very broad covering some elements of GPO technical speciality as well as more generic team leadership. It involves business partnering with the Divisions and senior management in order to provide insight in to specific area of GPO and performance metrics.
Job title:
Manager - Finance
Job Description:
Ensure delivery across multifunctional teams across finance shared service, that may include Accounts Receivable, Cash Allocation, Accounts Payable, system, data and reconciliations and analysis, Credit Control, cash and expense management
The main duties of the role are to provide escalation and team leadership for GPO area. They will be responsible for working with the various business units in the resolution of issues, within a timely …
Manage and ensure end-to-end delivery of SLAs for all the sub-processes managed;
Establish a system to monitor all the sub-processes and ensure that these are reviewed before they are sent to the client;
Establish FTE requirement and formulate recruitment strategies for all processes and chart out a resource plan;
Ensure that the process manual is updated regularly (as and when there is a change in the process) in liaison with the client;
Liaise with the senior manager to establish a team structure for the sub-processes in a manner which allows growth for individuals within the team and allocate jobs effectively and establish a control on distribution of jobs with trail;
Ensure that training manual is complete in all aspects and is updated whenever there is a change in the process and the training plan is in place for new joiners
Team management responsibilities, including and not limited to leave management, interview / hiring assessments, performance management
Co-ordinate with senior managers for team budget plan and implementation;
Liaise with the client on a weekly basis to provide updates on process and audits;
Liaise with the risk and compliance team for audits;
Review quality parameters for all the sub-processes on a regular basis and establish process improvement plans and implement them in consent with the client;
Oversee the MI reports prepared by team
Location:
Mumbai
,
India
Time Type:
Full time
Contract Type:
Permanent
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
