Manager of Field Application Specialists

In the Manager of Field Application Specialists role, you will be responsible for developing and growing local product application support team's capability to meet local focus market segments and related customer requirement, fit the organization's technical leading position with its image as a total solution provider. The holder of this position will build, manage, and lead the product application support team in accordance with the strategy, operational plan and priorities of the division to achieve the organization's sales target especially in converting and creating the new business.

What you will accomplish together with us:

• Use technical knowledge and process experience to assist sales and application specialist in evaluating the trial / demo requirement and maximize our business opportunities

• Establish and standardize trial / demo process / report from technical level and support the results converting to the real sales

• Establish onsite customer installation / training SOP and improve customer satisfaction rate

• Allocate and manage the application specialist resources in different regions together with sales managers in efficient way and match their regional sales plan

• Handle customer technical complaint properly especially for key accounts and strategic accounts

• Lead key products application development and drive the local application paper publication

• Conduct research to define targeted customer segments and determine the key values that drive buying behavior for each segment

• Support field marketing activities and monitor effectiveness of marketing initiatives and campaigns

• Develop and implement brand / product positionings, associated marketing strategies and themes, and media channels that align with target customer demographics

• Maintain the relationship with key product users and opinion leaders, build up products reference list and user list

• Provide training plans and improve the technical capability of individual product application specialist to let them become general specialist

• Manage a team of application specialists and ensure the continuity plan for the whole team

What will convince us:

• Bachelor's degree in biotechnology, biochemistry or similar life science disciplines. Master's degree preferred

• 5+ years of experience in life science industry with process development and manufacturing experience,

• 3+ years of team management experience

• Proven skills of relevant process unit operations in cGMP bioprocessing

• Good market knowledge and certain network in the biopharmaceutical industry

• Excellent teamwork skills and proven ability to also work with cross-functional teams without formal authority

• Know how to deal with the conflicts especially in dealing with customer complaint

• Good training and presentation skills

• Proven software skills, e.g. Microsoft Office

• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

For Residents of California please review;

CA Privacy Notice for Employees

#LI-remote

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

All employment decisions are based on valid job-related requirements. 

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at [email protected]
 

About Sartorius 

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. 
www.sartorius.com/careers