Manager, Falcon Complete (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
The Falcon Complete Manager is an emerging leader in the Falcon Complete team with proven ability to lead and develop people, create value for our customers, and execute day-to-day operations . The Falcon Complete manager requires strengths in people management, relationship development, a passion for developing staff through positive engagement and an ability to understand and focus outcomes towards strategic goals. In support of Falcon Complete goals and objectives, the Manager will work closely with all direct reports and harness skills and expertise to ensure delivery of outstanding service delivery outcomes for our customers while developing and motivating staff to operate at the highest levels.
The Successful Candidate Is:

• Experienced in managing, growing, mentoring, and developing talent.
• Passionate about delivering customer value and success.
• Experienced in building scalable operations.
• Able to work across various levels to achieve desired objectives.
• Able to demonstrate proven ability to deliver service in line with SLAs, or development of metrics to demonstrate service levels.
• Always seeking ways to improve and achieve excellence.
• Able to assist the team with prioritization of workload.
• An excellent communicator with ability to demonstrate empathy and and strong decision making ability.
• Able to oversee and drive projects to successful completion.

What You'll Do:

• Oversee the health and success of a mid market customer segment.
• Ensure delivery of services across all customers in accordance with established service level agreements.
• Establish a training and development strategy to develop internal talent.
• Oversee day-to-day activities related to customer management and success, and provide situational guidance to the team.
• Manage customer relationships and ensure prompt resolution to customer impacting issues.
• Create, manage, and measure team operational processes.
• Engage with internal CrowdStrike stakeholders effectively to address customer concerns.
• Assist the Director in strategy setting outlining regional needs and opportunities.
• Initiate, manage, and deliver projects.
• Establish processes for the identification, escalation, resolution, and documentation of critical customer issues.

What You'll Need:

• 3 or more years of customer success experience with focus on customer value and outcomes with cybersecurity products and services.
• 3-5 years of experience leading teams.
• Experience in cybersecurity operations environments or experience as a leader in managed services.
• Identity and Access Management experience.
• Experience and knowledge of industry leading cloud environments.
• Experience with CrowdStrike products a plus.

Education:
BS / MS degree in Computer Science, Computer Engineering, Information Security, Information Security Management, Intelligence Studies, Cybersecurity or equivalent qualifications, or experience in a related field. Current and role applicable cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent a plus.
#LI-RC2
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:11-27-2024