ROLES & RESPONSIBILITIES
The incumbent will be responsible for driving EXIM business growth through customer acquisition, retention, and relationship management. The role focuses on managing existing customer accounts, identifying new business opportunities, coordinating with stakeholders across the logistics ecosystem, and ensuring seamless movement of import and export cargo through Rail and Inland Terminal services.
1. Business Development and Revenue Growth
Drive EXIM sales growth by acquiring new customers and expanding business with existing customers.
Retain and grow business from existing customers through regular engagement and solution-based selling.
Follow up with customers regarding upcoming shipments and identify opportunities for increasing cargo volumes.
Promote multimodal logistics solutions including rail transportation, inland terminals, transportation, customs clearance, and freight forwarding services.
Develop strong relationships with Beneficial Cargo Owners (BCOs), Shipping Lines, Freight Forwarders, CHAs, NVOCCs, and other industry stakeholders.
Support achievement of monthly, quarterly, and annual sales targets.
2. Stakeholder Co-Ordination
Coordinate with Shippers, CHAs, Freight Forwarders, Transporters, Operations Teams, and Shipping Lines for smooth cargo movement.
Work closely with internal stakeholders to ensure seamless execution of customer shipments.
Facilitate smooth customs clearance and cargo handling processes through coordination with relevant stakeholders.
Coordinate with Shipping Lines for efficient planning and movement of export and import cargo.
3. Market Intelligence and Reporting
Monitor competitor activities, pricing trends, customer movements, and market developments.
Maintain customer databases, sales pipelines, and CRM records.
Prepare daily, weekly, and monthly sales reports and MIS.
Skills Required
- Experience in EXIM sales or logistics (rail and inland terminal services)
- Customer acquisition, retention, and relationship management skills
- Knowledge of multimodal logistics: rail transport, inland terminals, customs clearance, freight forwarding
- Stakeholder coordination with BCOs, shipping lines, CHAs, NVOCCs, freight forwarders and transporters
- CRM, sales pipeline management and MIS/reporting (daily/weekly/monthly)
- Proven ability to meet monthly, quarterly and annual sales targets
- Market intelligence skills: monitor competitor activity, pricing and customer movements
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
