ASI is the largest global provider of technology B2B services for the $26.1 billion promotional products industry (branding and marketing). With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients’ success every step of the way.
ASI currently has a hybrid work model. This position requires in person attendance at our office on Tuesdays and Wednesdays.
The Manager, ESP Data Coordination oversees the solicitation and management of product and member demographic data, ensuring efficient operations and exceptional support for supplier members. This role combines a customer-first approach with strong data governance, driving accuracy, timeliness, and alignment with business objectives. By anticipating future needs and optimizing processes, the manager fosters innovation, consistency, and operational excellence across ASI’s data management practices.
This position reports to the Assistant Director, Data Management & Optimizations and will collaborate with a team of forward-thinking data and technology professionals within the ESP Information Services department.
The pay range for this position is $84,000 - $95,000.
Key Responsibilities:
- Lead and Develop Team: Recruit, train, and mentor Data Coordination staff; conduct performance evaluations; foster a culture of accountability and continuous improvement.
- Optimize Operations: Monitor workflows, analyze performance metrics, and implement process enhancements to meet service-level agreements and departmental goals.
- Support Strategic Initiatives: Partner with the Assistant Director and Director of Data Management & Optimizations to align departmental objectives with organizational strategy; contribute to best practices for data quality and client satisfaction.
- Ensure Data Integrity & Compliance: Maintain and enforce data governance standards; develop procedures to ensure accuracy, timeliness, and security of product and member demographic data.
- Enhance Client Experience: Serve as a trusted advisor to supplier members; resolve escalations promptly; collaborate cross-functionally to ensure accurate data presentation and superior service delivery.
- Drive Innovation: Identify emerging trends and recommend technology or process improvements to support scalability and efficiency.
- Reporting & Analytics: Prepare and present reports on data quality, operational performance, and improvement initiatives to leadership.
Qualifications:
- Bachelor’s degree (or equivalent) in Business Administration, Operations Management, or a related field such as Hospitality Management or Marketing.
- 3–5 years of experience in operations or customer service management work experience.
- Demonstrated ability to organize, analyze, and interpret data, including researching and resolving data discrepancies and implementing corrective actions to maintain data integrity.
- Proven success in building and maintaining customer relationships to enhance service offerings and deliver exceptional experiences.
- Strong communication, problem-solving, and time management skills with the ability to manage multiple priorities effectively.
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint (intermediate level or higher).
ASI offers full-time employees a comprehensive benefits package including:
- Medical, Dental, and Vision coverage, available on day one of employment.
- Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.
- 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
- Free Health and Wellness programs.
- Free 24/7 access to Magellan Employee Assistance Program and Teladoc.
- Day one 401(k) with company match.
- Paid holidays, floating days, and paid time off (PTO).
- Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.
Take this opportunity to join our successful team! Apply today! EOE m/f/d/v. ASI is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Diversity makes us better. Check out ASI’s Diversity and Inclusion Blog Posts.
Visit our company career web site at www.asicareers.com.
Top Skills
What We Do
The Advertising Specialty Institute (ASI) is the largest media, marketing and education organization serving the promotional products industry. ASI connects suppliers and distributors through ASI’s robust industry-leading network, which boasts over 25,000 supplier and distributor members. ASI members have access to the world's most powerful promotional product network, ESP, where three out of every four promotional product searches occur.
ASI is fully committed and dedicated to providing members with cutting edge interactive tools, member support, trade shows, educational information and resources that improve business efficiency, drive traffic and win sales.
What is ASI’s mission?
ASI bridges suppliers and distributors by providing catalogs, information directories, newsletters, magazines, websites, databases, interactive e-commerce, and robust marketing and selling tools.
What are advertising specialties?
Advertising specialties, also known as promotional products, are practical, entertaining or decorative products like mugs and tee shirts often imprinted with an advertiser’s name, logo, slogan or message and given away. These products are often kept by recipients for months, offering great exposure for the advertiser’s message.
Featured Products:
ESP Web: Source and order every promotional product in the industry from 3,500+ suppliers with ESP Web.
ESP Websites: A user-friendly e-commerce enabled website solution. Choose from 100s of designs. Requires no design experience needed.
Catalogs: Give clients new ideas and ways of using promo products and stay one step ahead of competitors.
Magazines: ASI offers a wide range of award-winning publications to help keep your finger on the pulse of the industry.
Show Booths: Display your products in front of thousands of industry distributors at three strategically timed ASI shows.
