Manager, Enterprise Seller Development

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Position Summary

The Manager, Enterprise Seller Development for eBay Hard Goods will lead a team of Enterprise Seller Development Managers. This role plays a pivotal role in fostering robust relationships with enterprise sellers while spearheading critical initiatives to enhance seller KPIs, partnerships, GMV, and revenue-generating opportunities. This position is dedicated to accelerating the growth of enterprise sellers through consultative partnerships and knowledge sharing, focusing on the most strategic and vital relationships within the Hard Goods and eBay Refurbished categories. Experience in the electronics industry is a valuable asset that will further enhance your candidacy. 

Key Responsibilities

Enterprise Seller Partnership:

• Cultivate and maintain strong relationships with enterprise sellers through regular business reviews and strategic consultations, managing some of eBay’s largest and most successful accounts.

• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth.

• Analyze seller business data to identify growth opportunities and potential risks.

• Create and implement customized business plans to help enterprise sellers achieve their growth targets.

• Provide advanced platform knowledge and selling strategy consultation, including advertising products.

• Develop and manage advertising, daily deals and seller funded coupon strategies to enhance visibility and sales for enterprise sellers, ensuring maximum engagement and conversion rates. 

• Collaborate with cross-functional teams to resolve complex seller issues.

• Guide sellers through policy and platform changes while ensuring compliance.

• Track and analyze seller performance metrics to ensure growth targets are met.

Strategic Business Acumen & Leadership:

• Organize and implement large-scale seller critical initiatives through cross-collaboration with business unit partnerships.

• Develop best practice sharing programs across the seller community.

• Investigate and analyze new policy and platform impacts on enterprise sellers.

• Lead initiatives to establish and enforce seller standard processes.

• Measure and report on the effectiveness of educational initiatives.

Position Qualifications

• Bachelor's degree or equivalent experience required.

• Minimum of 8+ years of experience in e-commerce and account management.

• Experience leading a team.

• Excellent influencing and presentation skills.

• Strong project management and organizational skills.

• Advanced knowledge of Google Workspace.

• Strong analytical and critical thinking capabilities.

• Proven ability to build and maintain relationships with enterprise-level clients.

• Extensive knowledge of e-commerce industry trends and standard processes.

• Demonstrated leadership skills and ability to work independently.

• Consistent track record of high performance and team ranking.

• Recognized as a strong cross-functional leader and collaborator.

• Executive-level verbal and written communication skills, including the ability to tell a compelling story backed by data.

• High degree of ownership and dedication to achieving results.

• Strong adaptability to shifting priorities and business needs.

• Self-motivated to find opportunities and challenges within the business.

• Data-driven approach to planning and decision-making, with comfort in handling data, analytics, and modeling. Strong understanding of P&L.

• Organized problem solver who balances attention to detail with efficiency.

• Strong understanding of digital advertising and a desire to become an expert.

• Willingness to become an industry expert, engage directly with customers, and a strong desire to contribute to eBay's growth.

　Core Proficiencies

• Customer Focus: Innovates in customer service approaches and anticipates seller needs

• Critical Thinking: Ability to analyse sophisticated business situations and develop effective solutions

• Leadership: Coaches others and serves as a role model within the team

• Results Driven: Consistently achieves above-average results despite obstacles

• Communication: Excellent presentation and interpersonal skills

• Change Management: Leads team through changes and coaches others effectively

The base pay range for this position is expected in the range below:

$140,800 - $188,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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