At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job TitleManager, Enterprise Platform Support
LocationCleveland
FacilityRemote Location
DepartmentITD Enterprise Platform Support-Information Tech Div
Job CodeT98478
ShiftDays + Call
Schedule8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
This caregiver will work in Enterprise level administration and management of both physical and virtual systems within on-premises data centers as well as Cloud hosted systems and Applications. Cloud management experience with Azure, AWS and IBM Cloud are highly preferred, along with traditional on-site support. While not a hands-on technical role, this caregiver will demonstrate strong leadership to guide teams managing both full-time employees and contracted support towers. The ideal caregiver will have a deep understanding of infrastructure operations, budget management and the ability to align operational support with the organization’s strategic goals and standard.
A caregiver in this position works remotely out of Northeast Ohio, Monday-Friday 8:00am—5:00pm, with in-office requirements once every two weeks.
A caregiver who excels in this role will:
Provide leadership to direct and indirect reports
Manage both Full time Employees and Contracted Staff.
Lead all human resources responsibilities for assigned staff.
Manage operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals.
Manage operational teams for both on-premises and cloud-based platforms
Manage multiple teams within the department to deliver different enterprise services.
Document and maintain departmental operational policies and procedures.
Promote the continued education, training, and development of staff.
Communicate appropriate corporate compliance standards and procedures for all employees.
Support the execution of agile practices throughout squads in partnership with Domain Advisor
Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff.
Build overall employee engagement and professional development across respective squads.
Minimum qualifications for the ideal future caregiver include:
Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field.
ITIL Foundations certification required within 6 months of position start date.
Four years of functionally related technical experience leading people, process, or technology.
OR additional two years of leading people may offset the degree requirement.
Demonstrated experience with financial budget planning, managing, analysis and reporting.
Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc.
Preferred qualifications for the ideal future caregiver include:
Technical Experience in Servers, Storage and Data Center Management
Technical Experience in Virtualization and Cloud services
Technical Experience with backup systems and disaster recovery
Physical Requirements:
Typical physical demands include a moderate degree of dexterity to produce materials on a computer.
This position requires normal or corrected vision and hearing and the ability to verbally communicate with employees and patients.
Physical demands include office work and the mobility sufficient to attend meetings throughout the Clinic.
This position must be available after hours for support.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education.
Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country.
Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including:
Cleveland Clinic Florida
Cleveland Clinic Canada
Cleveland Clinic Abu Dhabi
Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas
Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations.
Our family health centers offer:
Outpatient care
Primary care
Numerous subspecialties
Numerous locations
All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
