Manager of Implementation

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

As our Manager of Implementation, you will be responsible for enhancing the processes, systems, and team that powers successful enterprise implementations of MaintainX software at scale. You’ll define the standard for how MaintainX delivers value to our clients. You will lead a team of implementation specialists and coordinate cross-functionally to ensure a smooth transition from sales to implementation for your team’s accounts while maintaining high levels of client satisfaction. In addition, you will implement new processes with the objective to scale MaintainX’s broader Professional Services team.

What you’ll do:

• Oversee and remain accountable for the full implementation lifecycle for clients, from kickoff to post-support.
• Build and scale the Implementation team: hire, train, mentor, and lead a team of implementation specialists, fostering a collaborative environment.
• Manage project plans, timelines, budgets, and scope to ensure timely delivery for our most complex implementations to drive adoption and rapid time to value.
• Refine and execute the processes, playbooks, and metrics for Implementation at scale.
• Assign tasks, set priorities, and track project progress.
• Lead the partnership with sales for smooth client transition to implementation and support.
• Collaborate with the product team to refine software based on client feedback.
• Maintain quality and accuracy of software configurations; resolve challenges and mitigate delivery risks proactively.
• Continuously improve the implementation process by incorporating industry best practices.

About you:

• Bachelor's degree in Engineering or a related field.
• 5+ years of experience in software implementation (Enterprise segment is a plus) including at least 2 years managing or scaling a team.
• Proven track record of hiring, developing, and mentoring implementation professionals.
• Previous experience in an engineering environment (manufacturing and industrial space is a plus).
• Strong project management skills, with the ability to manage multiple client-facing implementation projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
• Demonstrated success in building and optimizing customer onboarding frameworks, KPIs, and playbooks.
• Problem-solving mindset and the ability to think strategically while also being detail-oriented.
• Familiarity with software development methodologies and best practices.
• Proficiency in relevant software tools and platforms used for project management, communication, and documentation.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.