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Job Requisition ID #
24WD80120
Position Overview
Do you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Central EMEA Customer Success team to help Autodesk's customers with Enterprise Business Agreements create long-term success by implementing an array of services to accelerate customer business goals and increase adoption.
You will report into the Director, Enterprise Customer Success for North & Central EMEA and play a big role in ensuring that we meet our consumption, consulting revenue, value realization and customer sentiment goals for the region.
This is an exciting opportunity to influence our customers, and Autodesk's success.
Job's workplace: hybrid
Responsibilities
- Lead a regional team of experienced Customer Success Managers (CSM) responsible for our biggest accounts within the Manufacturing industry in DACH
- Improve customer adoption by creating customer outcomes
- Focus the team to develop Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer outcomes
- Establish own relationships with customers where helpful for customer engagement
- Work with extended leadership group to agree on common targets, strategies and activities to grow the region
- Manage your team performance, develop and retain talent and coach your team on a regular base
- Guide your team through change by providing an inspirational picture of the future state, instilling a positive culture to promote new ways of working and innovation
- Create a purposeful environment where everybody can bring their authentic selves at work
Minimum Qualifications
- 5+ years of experience managing customer-facing businesses
- Established track record of accountability and responsibility
- Empathy for customers and passion for growth
- Experience building relationships at multiple levels of an organization and supporting customer-facing interactions as a sponsor
- Experience conducting quarterly business reviews and communicating our internal and external stakeholders
Preferred Qualifications
- Familiarity with business and technology trends in the Manufacturing industry
- Leadership experience within customer facing teams
- Enthusiastic and creative leader with the ability to inspire others
- Experience with value drivers in recurring revenue business models
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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