Manager - Enterprise Cloud Infrastructure Services

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The IT Manager leads the IT department in planning and managing IT systems and infrastructure to support organizational objectives, developing policies to ensure compliance and industry alignment. This role involves collaborating with executive leadership to identify technology solutions, managing IT projects, and mentoring IT professionals to foster continuous learning. The IT Manager is responsible for evaluating new technologies, maintaining cybersecurity measures, managing the IT budget, and establishing relationships with key vendors to optimize service delivery and cost-effectiveness.

Role Description

• Lead the IT department in the planning, implementation, and management of IT systems and infrastructure to support organizational objectives.

• Develop and oversee IT policies and procedures to ensure alignment with industry standards and compliance requirements.

• Collaborate with executive leadership to identify technology solutions that enhance business operations and drive innovation.

• Manage and mentor a team of IT professionals, fostering a culture of continuous learning and professional development.

• Oversee the development and execution of IT projects, ensuring timely delivery and adherence to budgetary constraints.

• Evaluate and implement new technologies to improve organizational efficiency, security, and scalability.

• Establish and maintain relationships with key technology vendors and partners to optimize service delivery and cost-effectiveness.

• Ensure robust cybersecurity measures are in place to protect the organization’s data and IT infrastructure.

• Develop and manage the IT department’s budget, ensuring efficient allocation of resources to meet strategic goals.

• Monitor and report on IT performance metrics, identifying areas for improvement and implementing corrective actions as needed.

Behaviors and Competencies

• Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

• Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Change Management: Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Project and Goal Focus: Can create new strategies or visions to enhance project focus and goal achievement.

• Decision-Making: Can facilitate group decision-making processes, build consensus, and commit to a course of action even in the face of uncertainty.

• Technical Expertise: Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently. - Expert

• Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data. - Expert

• Ability to diagnose and resolve technical problems in systems and processes. - Expert

• Expertise in protecting systems, networks, and data from digital attacks. - Expert

• Competence in managing and maintaining computer systems and networks to ensure optimal performance and security. - Expert

• Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management. - Expert

Other Requirements

• Bachelors Degree or equivalent work experience required

• 7+ years’ experience working in a Tier 2 or 3 IT support environment 

• 5+ years of management experience preferred 

• Ability to travel 20%

The estimated annual pay range for this position is $150,000 - $185,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.    

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status