Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in over 50 countries. Our purpose is to provide the world’s best workplace experience at a competitive cost, for every colleague, at every site, every day. Within GREWE, The Strategy & Analytics Team serves as the central hub for GREWE's end-to-end planning, strategy, analytics, reporting, insights and governance — driving long-range, capital, and workforce planning across the enterprise.
As Manager, Enterprise Capital Planning & Operations, you will orchestrate the end-to-end capital management process for GREWE—setting the agenda, defining day-to-day operations, facilitating long-range planning, and building the intake, governance, and reporting infrastructure that enables consistent enterprise capital management across all regions and functions. The ideal candidate combines strong program management and operational leadership skills with deep expertise in corporate real estate capital planning. They are equally comfortable building processes, driving governance, influencing stakeholders, and performing detailed financial analysis.
ResponsibilitiesCapital Planning & Strategy
- Own the strategy, development, and execution of GREWE's multi-year capital investment plan in alignment with the Long Range Plan (LRP) and company planning timelines.
- Document, develop, and communicate clear capital planning processes — including intake, approvals, change logs, reporting, etc. Derive insights from portfolio performance and opportunities to prioritize and effectively manage the capital budget.
- Enable a Capital ‘community of practice’ and serve as primary liaison across Design & Construction (D&C), Facility Management, Finance, Controllership, Portfolio & Metro Strategy, Technology/Digital Workplace, and GREWE Leadership.
Process, Tooling & Enablement
- Lead day-to-day capital management process & operations — driving execution, governance, efficiency and consistency across the real estate portfolio.
- Own and evolve the capital tooling ecosystem, ensuring alignment across TM1, IWMS, Oracle, and Fixed Asset reporting platforms. Provide business and subject matter expert support for tooling and technical roadmaps evolution.
- Lead change management efforts to drive adoption of capital processes, tools, training programs, and governance standards.
Reporting, KPIs & Operational Excellence
- Develop, maintain, and govern the GREWE Capital Project Playbook and end-to-end Capital Process documentation; deliver analytics and reporting across capital investments, depreciation, project budgets, CBA analysis, and project due diligence.
- Standardize processes to improve operational consistency, execution efficiency, and governance compliance; maintain historical capital project data, supporting documentation, and reporting records as the system of record.
- Serve as governance and controls lead for global capital project management — owning SOPs, RACI, process documentation, and compliance activities (PRSA, OREs, etc.).
- Accountable for quarterly KPI reporting, governance reporting, workflow management, and controls management — defining core metrics and performance measurements to track operational and financial effectiveness.
In partnership with Financial and D&C teams, improve capital forecasting, budgeting utilization, cost-benefit analyses, operational efficiency, reporting consistency, and project governance.
- 5+ years of experience in or across Capital Planning, Financial Planning & Analysis (FP&A), Corporate Real Estate, Strategic Planning, Program Management, Change Management, Design & Construction, or other related disciplines.
- Proven program management skillset, with the ability to develop and optimize business processes, operating models, drive roadmaps/timelines, manage risks, and deliver results across a complex, matrixed organization.
- Strong financial acumen with expertise in capital planning, budgeting, forecasting, depreciation, cost-benefit analysis, and investment decision-making.
- Advanced analytical and problem-solving capabilities, including financial modeling, scenario planning, forecasting, and data-driven decision-making.
- Exceptional executive communication and storytelling skills, with the ability to synthesize complex information into clear recommendations and actionable insights.
- Demonstrated ability to influence stakeholders across all levels of the organization and build strong partnerships across Finance, Operations, Technology, and business teams.
- Comfortable navigating ambiguity, creating structure from white space, and driving a roadmap of continuous improvement
- Experience leveraging AI‑enabled tools (e.g., Copilot, ChatGPT, Claude Code) to enhance productivity, insight generation, reporting, and operational efficiency.
- Experience with enterprise planning, financial planning, and project management platforms preferred (e.g., TM1, Oracle, IWMS/TRIRIGA, Power BI, Excel).
- Self-starter with a positive attitude, and a sense of humor!
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5+ years of experience in Capital Planning, FP&A, Corporate Real Estate, Strategic Planning, Program Management, Change Management, Design & Construction, or related disciplines
- Proven program management skills to develop and optimize business processes, operating models, roadmaps, risk management, and delivery across a matrixed organization
- Strong financial acumen with expertise in capital planning, budgeting, forecasting, depreciation, cost-benefit analysis, and investment decision-making
- Advanced analytical and problem-solving capabilities including financial modeling, scenario planning, forecasting, and data-driven decision-making
- Exceptional executive communication and storytelling skills to synthesize complex information into clear recommendations
- Demonstrated ability to influence stakeholders and build partnerships across Finance, Operations, Technology, and business teams
- Experience leveraging AI-enabled tools (e.g., Copilot, ChatGPT, Claude Code) to enhance productivity, insight generation, and reporting
- Experience with enterprise planning, financial planning, and project management platforms (e.g., TM1, Oracle, IWMS/TRIRIGA, Power BI, Excel)
- Employment eligibility to work in the United States (no visa sponsorship provided)
- Self-starter with a positive attitude and sense of humor
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
