Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
We are looking for an experienced and motivated Manager to join our IT Enterprise Apps team. In this role, you will lead a group of developers and quality assurance professionals, driving the design, development, and delivery of high-quality solutions on the ServiceNow platform. You will be responsible for managing the full development lifecycle, ensuring robust testing practices, and aligning our ServiceNow capabilities with business needs.
This is a fantastic opportunity for a leader who enjoys building strong teams, improving processes, and making an impact through technology.
Key Responsibilities
Lead, mentor, and manage a team of ServiceNow developers and QA engineers.
Set performance goals, conduct evaluations, and foster a culture of continuous learning and improvement.
Align team priorities with business objectives and ensure timely delivery of projects
Oversee the design, development, configuration, and customization of ServiceNow modules (ITSM, HRSD, SPM, WSD, NowAssist/Virtual Agent etc).
Establish coding standards, development best practices, and carry out adherence across the team.
Review and approve solution designs, scripts, integrations, automation and workflows to ensure platform stability and reliability.
Collaborate with architects and stakeholders to design scalable and future-proof solutions.
Ensure compliance with release management policies and minimal disruption during upgrades.
Provide regular reporting on development progress, testing results, and platform performance.
Required Qualifications & Experience
7+ years of proficiency in ServiceNow development and platform administration.
3+ years in a leadership or managerial role leading development and QA teams.
Proficient in ServiceNow functions (ITSM, HRSD, WSD, SPM, App Engine, Now Assist needed; ITOM preferred).
Experience with Integrations, scripting (JavaScript, Glide API), and automation.
Demonstrated proficiency in building, implementing, and guiding guidelines for ServiceNow, with a focus on well-rounded and scalable solutions.
Experience implementing ServiceNow Virtual Agent for automated conversational workflows and Now Assist Gen AI features
Ability to design and optimize Natural Language Understanding (NLU) models for chatbot and search use cases.
Strong leadership, mentor, and team-building abilities.
Strong analytical, problem-solving, and decision-making skills.
Superb communication and collaborator management abilities.
Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in one or more modules
If you’re eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive, we’d love to hear from you!
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At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Top Skills
What We Do
PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media.
This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics.
We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.
