Manager, Engineering

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Engineering Managers are integral parts of our Delivery team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity [Tuesdays, Wednesdays, and Thursdays]. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. 

As an Engineering Manager, you’ll be a manager of a cross-functional team (e.g. engineers, product, program management) building amazing digital products for our clients, and you’ll help them achieve their personal and professional goals. You’ll also drive the team and our clients to use cutting-edge techniques and processes for software delivery, and use your technical prowess to shape the solutions we create. Success looks like an energized, happy team building high-quality software for eager, engaged client stakeholders.

• Collaborate and communicate with teams and clients to deliver software in an agile environment.
• Manage a team of Software Engineers building digital projects, providing regular growth opportunities through goal-setting, coaching, and feedback.
• Own delivery of digital products, ensuring durable, secure, scalable, and thoroughly tested code. 
• Simplify and communicate about complex problems around technology, business process, user experience, and development tasks with a variety of external and internal stakeholders. 
• Regularly stay current on new technologies, technical approaches, and managerial techniques. 
• Visit clients, up to 1-3 days per month, particularly during kickoff or launch periods.

• 5+ years of experience building digital products, and at least 2 years leading a team.
• Familiarity with CI/CD, Agile techniques for managing work, pairing mobbing, and shift left testing.
• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders.
• Blend together business, user experience, and software project management acumen.
• Have a mindset of motivating clients and 3rd party counterparts to be collaborative partners.
• Professional or personal experience utilizing AI tools.

• Proficient with one or more of our core technologies (iOS, Android, Web Apps, API Engineering, Software Testing).
• You’ve worked in a client services environment (e.g. digital agency).
• Experience conducting interviews and hiring for your team.
• Experience consulting with teams on best practices.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.