About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Position Summary
Kaseya is seeking an experienced engineering leader to build and lead a high-performing eCommerce Engineering team. This role is central to one of BIS Engineering's most strategic initiatives — transitioning our eCommerce platform from NetSuite to Salesforce B2B Commerce while positioning eCommerce as a primary sales and self-service channel across the Kaseya portfolio.
Reporting to the Director of Engineering, this leader will own team structure, talent strategy, and agile delivery, while collaborating closely on architecture direction across the full eCommerce lifecycle.
Key Responsibilities
- Team Building & Leadership — Define and build an eCommerce engineering team of 5–20+ resources, including onshore, nearshore, and offshore talent; augment with contractors or systems integrators as demand requires
- Platform Ownership — Lead engineering delivery across the current NetSuite eCommerce platform and the transition to Salesforce B2B Commerce, ensuring continuity of service throughout
- Architecture Collaboration — Partner with Product Owners, eCommerce leaders, and Salesforce architects to define platform architecture, technical design standards, and the long-term Salesforce product roadmap
- ERP & Systems Integration — Oversee integration design between Salesforce and back-office systems, including NetSuite and Oracle, working across API and MuleSoft-based integration patterns
- Agile Delivery — Drive an iterative, agile/DevOps delivery model to accelerate platform maturity and time-to-value
- CX & UX Direction — Provide hands-on guidance on customer experience design, UI/UX standards, and front-end architecture decisions
- Stakeholder Engagement — Serve as the primary engineering voice in product planning, roadmap discussions, and executive updates
Required Qualifications
- Proven experience with Salesforce Commerce platforms — specifically Salesforce B2B Commerce and/or Salesforce Commerce Cloud, with working knowledge of Experience Cloud (Communities)
- Hands-on Salesforce development or architecture background (Apex, LWC, platform configuration)
- Strong engineering management experience in Agile and DevOps environments
- Demonstrated success building and scaling distributed engineering teams (onshore / nearshore / offshore)
- Experience with ERP integration, particularly NetSuite or Oracle, within a commerce or order management context
- Prior CX, UI/UX, or front-end architecture responsibility
- Excellent communication and cross-functional collaboration skills
Preferred Qualifications
- Salesforce certifications strongly preferred — B2B Commerce Developer, Experience Cloud Consultant, Platform Developer I/II, or equivalent
- Experience with NetSuite SuiteCommerce or similar ERP-integrated commerce platforms
- Familiarity with MuleSoft or API-led integration patterns supporting commerce workflows
- Awareness of Salesforce Agentforce or AI-powered commerce capabilities and how they apply to self-service and digital sales channels
- Background working in fast-paced, high-growth SaaS or technology companie
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Experience with Salesforce B2B Commerce and/or Salesforce Commerce Cloud, including working knowledge of Experience Cloud
- Hands-on Salesforce development or architecture experience with Apex, LWC, and platform configuration
- Engineering management experience in Agile and DevOps environments
- Experience building and scaling distributed onshore, nearshore, and offshore engineering teams
- ERP integration experience with NetSuite or Oracle in commerce or order management contexts
- Experience with CX, UI/UX, or front-end architecture
- Strong communication and cross-functional collaboration skills
- Salesforce certifications such as B2B Commerce Developer, Experience Cloud Consultant, or Platform Developer I/II
- Experience with NetSuite SuiteCommerce or similar ERP-integrated commerce platforms
- Familiarity with MuleSoft or API-led integration patterns
- Awareness of Salesforce Agentforce or AI-powered commerce capabilities
- Experience in a fast-paced, high-growth SaaS or technology company
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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